Restaurant Captain

Hilton; Monterrey; Presencial; MXN 268.000 - 357.000; Jornada completa

Descripción de la vacante

Hilton Monterrey is seeking a Restaurant Captain to oversee front-of-house operations and deliver memorable hospitality. You will master the menu, supervise shifts, and coordinate with the kitchen to ensure smooth, high-quality service.

Join a team committed to guest satisfaction, safety, and a warm guest experience. Hilton offers an award-winning workplace culture and opportunities for growth within the brand.

Formación

Responsabilidades

• Support daily restaurant operations: Oversee and participate in daily outlet operations, including ensuring guest service standards, product quality, and compliance with operational policies and procedures
• Master the menu: Demonstrate in-depth knowledge of the menu, including wines, cocktails, and beverage pairings, and assist guests with menu selections and inquiries
• Ensure exceptional guest experiences: Monitor product and service quality, assess guest satisfaction, address issues, and make improvements to enhance the dining experience
• Ensure seamless service: Record orders and transactions accurately in the Point of Sales system and review order dockets to ensure timely and accurate order preparation
• Collaborate with kitchen team: Communicate menu inquiries, wait times, product availability, and any dietary restrictions or special requests to the kitchen to ensure smooth service
• Guide team members through each shift: Provide on-the-floor supervision and coaching to foster a positive and productive work environment
• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

Descripción del empleo

Job Identification: 220355

Job Category: Food and Beverage

Job Schedule: Full time

Equal Opportunity Employer EOE, including disability/vets

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Restaurant Captain , you’re not just overseeing and coordinating front-of-house operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Support daily restaurant operations: Oversee and participate in daily outlet operations, including ensuring guest service standards, product quality, and compliance with operational policies and procedures

• Master the menu: Demonstrate in-depth knowledge of the menu, including wines, cocktails, and beverage pairings, and assist guests with menu selections and inquiries

• Ensure exceptional guest experiences: Monitor product and service quality, assess guest satisfaction, address issues, and make improvements to enhance the dining experience

• Ensure seamless service: Record orders and transactions accurately in the Point of Sales system and review order dockets to ensure timely and accurate order preparation

• Collaborate with kitchen team: Communicate menu inquiries, wait times, product availability, and any dietary restrictions or special requests to the kitchen to ensure smooth service

• Guide team members through each shift: Provide on-the-floor supervision and coaching to foster a positive and productive work environment

• Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.