Journey Ambassador

Hilton; México; Híbrido; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

Hilton in Mexico seeks a Journey Ambassador to warmly welcome guests, understand their needs, and deliver personalized service that elevates every stay.

You will guide guests to amenities and local attractions, resolve issues with care, and stay calm under pressure in a busy front desk environment.

Formación

• A passion for hospitality and guest service excellence.
• Strong communication and interpersonal skills.
• Ability to anticipate guest needs and provide personalized service.
• Professionalism, integrity, and teamwork in a fast-paced environment.

Responsabilidades

• Deliver a warm welcome to guests and ensure they feel valued from arrival to departure.
• Engage guests to understand the purpose of their visit and offer personalized recommendations.
• Provide expert guidance on property amenities and local attractions.
• Resolve guest concerns with care, coordinating with appropriate departments for timely resolution.
• Remain calm and composed during high-traffic periods or emergencies.

Descripción del empleo

Job Identification: 224420

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Equal Opportunity Employer EOE, including disability/vets

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Journey Ambassador , you’re not just ensuring an elevated arrival and departure experience – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you'll do during a typical day:

• Deliver a warm welcome: Greet guests with enthusiasm and sincerity, ensuring they feel cared for and valued from the moment they enter the lobby

• Enhance guest stays: Engage guests in conversation to understand the purpose of their visit, identify and address any unanticipated needs, and offer personalized service to elevate their experience

• Provide expert guidance: Share thoughtful and personalized recommendations on property amenities and local attractions

• Resolve issues with care and urgency: Take ownership of guest concerns, coordinating with appropriate departments as needed to for efficient and discreet resolution

• Remain calm and alert: Maintain poise during high-traffic or emergency situations

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’ll a great place to work.