Banamex Product Owner Digital acquisition Jr.

Citigroup; Ciudad de México; On-site; MXN 450,000 - 600,000; Full time

Job summary

Citigroup in Mexico City is seeking an Ops Sup Analyst 1 to provide day-to-day operations support, including record maintenance, account opening coordination, and liaison with clients and staff. You will analyze client reports, support regulatory deliverables, and train teams while coordinating with Legal & Compliance to ensure adherence to requirements.

The role emphasizes attention to detail, strong communication, and the ability to handle multiple projects with a focus on delivering excellent

Qualifications

• Proficient in Microsoft Office
• General knowledge of client reporting across the industry and competitors
• Working knowledge of SQL environments and database queries
• Proven organization and time management skills
• Demonstrated problem-solving and decision-making skills
• Consistently demonstrates clear and concise written and verbal communication skills

Responsibilities

• Analyze and document current and future state of Client Reports and Advices (letters, notices, and confirms)
• Provide status updates and create presentations for steering committee updates
• Coordinate with Legal & Compliance to obtain sign-off on regulatory requirements
• Serve as primary liaison between business stakeholders and technology, advising on options, risks, costs, prioritizations, and delivery timelines
• Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• Create and facilitate training sessions, demos and UAT scripts against requirements
• Create, manage and maintain project plans and act as the project manager for follow-ups across departments
• Work on multiple projects delivering regulatory client deliverables such as statements, reports, letters and notices
• Support client needs while ensuring an exceptional client experience through measurable metrics
• Assess risk in business decisions, uphold Citi policies and safeguarding Citi and clients

Skills

Microsoft Office

SQL

Client reporting knowledge

Organization skills

English communication

Education

Bachelor's degree/University degree or equivalent experience

Tools

Jira

SQL

Excel advanced

APIs knowledge

Job description

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• + Perform business analysis and documentation of the current and future state of Client Reports and Advices (client communication letters, notices, and confirms)
• + Provide regular status updates for all project participants and create presentations for steering committee updates
• + Work with various Legal & Compliance teams to obtain sign-off on all regulatory business requirements
• + Serve as primary liaison between the key business stakeholder and technology, including recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• + Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
• + Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
• + Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
• + Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advices/letters/notices
• + Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• + Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• + Previous relevant experience preferred
• + Proficient in Microsoft Office
• + General knowledge of client reporting across the industry and our competitors
• + Working knowledge of SQL environments and database queries
• + Proven organization and time management skills
• + Demonstrated problem-solving and decision-making skills
• + Consistently demonstrates clear and concise written and verbal communication skills

Education:

• + Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Other Relevant Skills

• Jira, SQL
• Excel avanzado
• Project vision
• Conocimiento básico de APIS
• Inglés Intermedio

Job Family Group

Operations - Core

Job Family

Operations Support

Time Type

Full time

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.