Banamex / Coordinador de Ventas/ Afore

Citigroup Inc.; Ciudad de México; On-site; MXN 260,000 - 420,000; Full time

Job summary

Citigroup Inc. in Mexico City seeks a Field Sales Supervisor to lead a team delivering sales and customer support in coordination with Consumer Sales. You will train staff, monitor performance, and drive client acquisition while ensuring compliance with Citi policies.

The role requires 0–2 years experience in sales, a Bachelor’s degree, and the ability to manage data, meet targets, and communicate effectively across teams. Local market coverage and travel may be involved.

Qualifications

• Experience in training and mentoring sales staff.
• Strong communication and problem solving.
• Ability to identify client needs and propose solutions.

Responsibilities

• Provide full leadership and direction to a field sales team.
• Train team members and monitor performance with feedback.
• Track data such as submissions, logins, bookings, and disbursals to meet targets.
• Acquire new clients through outbound calling and micromarketing.
• Serve as the first point of contact for client concerns or questions.
• Analyze client interests and potential needs for new products.
• Lead meetings with clients, vendors, and channels to optimize revenue.
• Ensure compliance with Citi policies and risk controls.

Skills

Sales & customer service

Regulatory compliance

Negotiation

Cross-team collaboration

Education

Bachelor's degree

Job description

The Field Sales Supervisor is an intermediate position responsible for providing full leadership and direction to a team of employees in an effort to deliver a full range of sales and customer support activities in coordination with the Consumer Sales team. The overall objective of this role is to ensure the seamless delivery of support services to Citi clients and to assist team in meeting sales targets.

Responsibilities

• Responsible for training team members, monitoring quantity and quality of work and providing feedback to employees on performance
• Track incoming data, including submissions, logins, booking, and disbursal numbers to ensure overall targets are being met
• Acquire new clients through tele-caller supported outbound calling and micromarketing activities
• Complete client handling beginning with sourcing and serve as the first point of contact for any client concerns or questions
• Analyze client interests, problems, and potential need for new products and services
• Conduct client, vendor, and channel meetings 50% of the time and perform revenue optimization activities
• Receive training and assistance for team members including sales executives and tele-callers
• Organize marketing activities to get new sources of lead generation and new business
• Conduct first level risk analysis to understand fitment with Citi’s policies
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

• 0-2 years of relevant experience
• Experience in the financial sector and sales preferred
• Working knowledge of related financial regulations and mortgage transaction structure
• General understanding of regulatory compliance, guidelines and regulations
• Consistently demonstrates clear and concise written and verbal communication
• Effective problem-solving and negotiation skills
• Ability to communication across various teams

Education

• Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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