B2B Customer Support Operations Analyst

TransUnion; San Miguel del Resgate; Presencial; MXN 167.000 - 257.000; Jornada completa

Descripción de la vacante

TransUnion is seeking a Rep II, Customer Support Operations to provide on‑site operational support for corporate clients, ensuring uninterrupted access to contracted products via user management and first‑level incident resolution.

The role requires 2–3 years in customer service or call center settings, strong communication, and experience with CRM tools such as Salesforce. You will work in a fast-paced environment with a customer-first mindset.

Formación

• 2–3 years of experience in customer service or call center environments.
• Experience managing user access, password resets, and basic operational incidents.
• Strong communication skills, patience, and customer-oriented mindset.
• Ability to work under pressure in high-volume, time-sensitive environments.
• Experience using CRM or ticketing tools (Salesforce preferred, others acceptable).

Responsabilidades

• Provide operational customer support to corporate clients to ensure uninterrupted access.
• Handle inbound and outbound calls and first-level incident resolution.
• Manage user creation, modification, and deactivation; escalate issues as needed.
• Support service reporting and KPI tracking to improve customer experience.

Conocimientos

Customer service

Call center

User access

CRM tools

Salesforce

Herramientas

Salesforce

Ticketing systems

Descripción del empleo

TransUnion is seeking a Rep II, Customer Support Operations to provide on‑site operational support for corporate clients, ensuring uninterrupted access to contracted products via user management and first‑level incident resolution.

The role requires 2–3 years in customer service or call center settings, strong communication, and experience with CRM tools such as Salesforce. You will work in a fast-paced environment with a customer-first mindset.