Customer Service Analyst

TransUnion; San Miguel del Resgate; Presencial; MXN 167.000 - 257.000; Jornada completa

Descripción de la vacante

TransUnion is seeking a Rep II, Customer Support Operations to provide on‑site operational support for corporate clients, ensuring uninterrupted access to contracted products via user management and first‑level incident resolution.

The role requires 2–3 years in customer service or call center settings, strong communication, and experience with CRM tools such as Salesforce. You will work in a fast-paced environment with a customer-first mindset.

Formación

• 2–3 years of experience in customer service or call center environments.
• Experience managing user access, password resets, and basic operational incidents.
• Strong communication skills, patience, and customer-oriented mindset.
• Ability to work under pressure in high-volume, time-sensitive environments.
• Experience using CRM or ticketing tools (Salesforce preferred, others acceptable).

Responsabilidades

• Provide operational customer support to corporate clients to ensure uninterrupted access.
• Handle inbound and outbound calls and first-level incident resolution.
• Manage user creation, modification, and deactivation; escalate issues as needed.
• Support service reporting and KPI tracking to improve customer experience.

Conocimientos

Customer service

Call center

User access

CRM tools

Salesforce

Herramientas

Salesforce

Ticketing systems

Descripción del empleo

TransUnion's Job Applicant Privacy Notice

Team Overview

At TransUnion, we strive to build an environment where our associates are in the driver’s seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools needed to get where they want to go. Regardless of job titles, our associates have the opportunity to learn new things and be a leader every day.

This role is responsible for providing operational customer support to TransUnion’s corporate clients (B2B). This role ensures continuous and uninterrupted access to contracted products through efficient user management, inbound and outbound call handling, and first‑level incident resolution, while maintaining a strong service mindset and focus on operational excellence.

Come be a part of our team – you’ll work with great people, pioneering products and cutting‑edge technology. This job is assigned as On‑Site Essential and requires in‑person work at an assigned TU office location as a condition of employment.

Role Overview And Core Responsibilities

• 2–3 years of experience in customer service or call center environments
• Experience managing user access, password resets, and basic operational incidents
• Strong communication skills, patience, and customer‑oriented mindset
• Ability to work under pressure in high‑volume, time‑sensitive environments
• Experience using CRM or ticketing tools (Salesforce preferred, others acceptable)

Whether you’re already proficient or continue developing, we’re happy to support growth in:

• Service KPIs and performance indicators analysis
• Power BI or reporting tools for service metrics
• Prior experience supporting corporate clients (B2B)
• Intermediate English proficiency (nice to have)

Required Knowledge And Experiences

• This role focuses on day‑to‑day customer service activities such as user creation, modification, and deactivation, handling inbound and outbound calls, resolving first‑level incidents, and escalating technical issues when needed.
• Supports service reporting, dashboard creation, and continuous improvement initiatives to enhance customer experience.
• Ensure uninterrupted access to TransUnion products for corporate clients
• Deliver timely, empathetic, and effective customer support
• Support service performance tracking through KPIs and reporting
• Contribute to continuous improvement and operational stability

TransUnion Overview

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting‑edge technology.

TransUnion Job Title

Rep II, Customer Support Operations