Supervisor de Ingeniería y Diseño de Audio y Video en CDMX

AVI-SPL, Inc.; Ciudad de México; On-site; MXN 1,061,758 - 1,415,678; Full time

Job summary

A leading digital enablement solutions provider in Mexico City seeks a talented individual to mentor and lead the local engineering team. The successful candidate will support operational goals, enhance communication, and ensure project execution. A strong background in AV technology and exceptional interpersonal skills are crucial. Responsibilities include guiding team members, maintaining technical documentation, and coordinating with clients. This role promotes a culture of inclusion and teamwork within a dynamic environment.

Qualifications

• Ability to mentor and develop team members.
• Exceptional strategic thinking and structured problem-solving skills.
• Strong interpersonal skills to work with all levels of the organization.
• Excellent multitasking capabilities while adapting to changing priorities.
• Demonstrated customer service focus and client communication skills.

Responsibilities

• Mentor and lead the engineering team.
• Support the Operations/Engineering Manager.
• Conduct daily huddles to ensure task completion.
• Create and maintain technical documentation.
• Evaluate products and provide customer liaison for engineering inquiries.

Skills

Mentoring and developing team members

Strategic thinking

Problem-solving skills

Effective communication

Interpersonal skills

Multitasking

Customer service focus

Ability to interpret schematics

Understanding basic IP networking

Education

High School Diploma or equivalent

Degree in Electrical/Computer Engineering, Computer Science or related field

Tools

AV equipment design software

Collaboration tools (Zoom, Microsoft Teams, etc.)

Job description

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

Responsible for mentoring and leading the execution of the office’s local engineering group. This position will support the Operations/Engineering Manager while serving as a change agent to help improve overall communication, project execution, and efficiency within Engineering.

Day-To-Day Responsibilities:

• Support the local office Engineering Management as an SME and escalation resource in coordination with local Operations Management.
• Provide leadership and guidance to local engineering team.
• Share, teach and reinforce the use of AVI-SPL standard practice across the team.
• Coaches and motivates team members to successfully perform job requirements and to meet and exceed goals and objectives.
• Regularly communicate by using but not limited to, daily huddles with the engineering team to ensure consistency and to ensure timely and accurate completion of engineering tasks
• Lead the engineering team with a positive attitude that is in alignment with teamwork, mission, vision, and values of the organization
• Support leadership with establishing departmental goals, objectives and operating procedure
• Frequent spot checks of teams work to ensure accuracy and adherence to all company standards
• Lead lessons learned meetings as necessary
• Review pre-construction design and documentation, technical design, and pricing as needed
• Meet with vendors and prospective vendors to help evaluate products and be a customer liaison for engineering inquires and post sales project consultation
• Review project designs created by internal and external resources
• Review hour estimation for work based on needs analysis, scope of work and bid requirements
• Remain abreast of AV advances in the field and be able to identify areas of use in the organization
• Create and maintain technical documentation in accordance with company guidelines and translate customer requirements into functional system designs
• Contribute to improving process workflows and maintaining system administration, scheduling and resources for the department

WHAT WE’RE LOOKING FOR

Must-Haves:

• Ability to mentor, educate, and develop members of the team
• Exceptional strategic thinking and structured problem-solving skills
• Ability to understand the team and provide solutions for optimal performance
• Communicate and interact with internal employees, clients and colleagues in a professional and timely manner
• Strong interpersonal skills, with the ability to work effectively with all levels of the organization
• Understanding of engineering aspects of audiovisual systems design and installation preferred
• Excellent multitasking capabilities while adapting to changing priorities
• Energized self-starter capable of working and thinking independently and ensuring to meet deadlines
• Must have clear and professional communication skills (written and oral) both internally and externally
• Demonstrated customer service focus and client communication skills
• Ability to read and interpret electronic schematics and architectural blueprints

• Understand basic IP networking

• Advanced computer skills as required for the design, configuration, and operation of AV equipment
• Ability to work and think independently and ensuring to meet deadlines
• Effective communication and interaction with employees, clients and colleagues
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards
• Minimum of a High School Diploma or equivalent

Nice-To-Haves:

• S, degree in Electrical/Computer Engineering, Computer Science or related field is preferred
• At least 10 years of AV experience is preferred
• Experience with Enterprise VC solutions ( Zoom, Microsoft Teams, Google Meet, Bluejeans, Cisco Telepresence etc)-both hardware and software
• AVIXIA CTS-D (Certified Technical Specialist-Design) is preferred
• A minimum of 6 years of AV experience plus a four-year degree or military experience may be considered in place of job experience