Atención A Clientes Call Center, Ajustador

Buscojobs México; Nuevo León; A distancia; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A customer service company is seeking a Customer Support Specialist to provide technical assistance and support for HVAC products remotely. The ideal candidate will be proficient in English and possess strong problem-solving and organizational skills. Benefits include salary increases, flexible schedules, and major medical insurance. Applicants should have an engineering degree or relevant certifications.

Servicios

Salary increases

Sick days

Flexible schedules

Referral program

Major medical, dental, and life insurance

Work from home

Grocery vouchers

Formación

• Experience as a Customer Support Specialist or similar CS role.
• HVAC/refrigeration experience desired.
• Valid driver's license; HVAC/R or ASHRAE certifications are a plus.

Responsabilidades

• Identify customer needs and help customers use specific features.
• Provide technical assistance for CAREL products to customers.
• Monitor customer complaints and reach out to provide assistance.
• Evaluate returned products to determine failure modes.

Conocimientos

Proficient in spoken and written English

Problem-solving skills

Effective listening

Strong organizational skills

Customer service principles

Educación

Mechanical, Mecatronic, Electronic Engineering Degree or Associate/Technical certificate

Descripción del empleo

Customer Support Specialist

We have an incredible opportunity for a Customer Support Specialist

Responsibilities

• Identify customer needs and help customers use specific features.
• Analyze and report product malfunctions (e.g., by testing scenarios or impersonating users).
• Update internal databases with information about technical issues and useful discussions with customers.
• Monitor customer complaints and reach out to provide assistance.
• Share feature requests and effective workarounds with team members.
• Follow up with customers to ensure their technical issues are resolved.
• Gather customer feedback and share it with internal teams.

Requirements

• Highly proficient in spoken and written English.
• Experience as a Customer Support Specialist or similar CS role.
• Proficiency using PC and Mac systems and other mobile operating systems.
• Knowledge of customer service principles and practices.
• Critical thinking, effective listening, proactive, patient with tough cases, multi-tasking, excellent communication and problem-solving skills, strong organizational skills.

Employment type & compensation

• Full-time, indefinite term
• Salaries: $10,000.00 - $12,000.00 per month

Benefits

• Salary increases
• Sick days
• Flexible schedules
• Indefinite contract option
• Referral program
• Major medical, dental, and life insurance
• Work from home
• Grocery vouchers

Work location

Remote working; remote employment

Summary

Carel is looking for an outgoing, customer service-minded individual with strong HVAC knowledge to provide technical assistance to Carel customers, educate users, address concerns, and document interactions. This role interfaces with teams developing new products and revisions, leveraging end-user feedback. Attention to detail and strong communication are essential.

Essential duties and responsibilities

• Provide technical assistance for CAREL products to customers (OEM partners, resellers, field technicians, end users).
• Address, resolve, and document customer complaints related to CAREL products and services.
• Evaluate returned products to determine failure modes and document findings.
• Participate in teams to develop, launch, and support new products and revisions.

Qualifications

• Education: Mechanical, Mecatronic, Electronic Engineering Degree or Associate/Technical certificate; HVAC/refrigeration experience desired.
• Language: Strong written and verbal English.
• Math: Basic arithmetic in all units of measure.
• Reasoning: Practical problem-solving skills with high technical aptitude.
• Certificates: Valid driver’s license; HVAC/R or ASHRAE certifications are a plus.

Physical demands & environment

• Physical demands typical of office work; occasional lifting up to 50 pounds; vision and hearing requirements described.
• Working with electronics, electrical circuits, mechanical and pneumatic systems relevant to HVAC/refrigeration.
• Work environment includes moving parts; reasonable accommodations available; travel up to 20%.

Equal opportunity

Carel is an equal opportunity employer.