Atención A Clientes

Grupo Cimarron; Apodaca; Remote; MXN 873,000 - 1,067,000; Full time

Benefits offered by this job

Health insurance

Remote work

Job summary

Grupo Cimarron busca un Agente de Servicio al Cliente Remoto enfocado en ventas y soporte para atender consultas de clientes en México. Proporcionar información de productos, estado de pedidos y asistencia de compra desde casa.

El rol requiere experiencia en servicio al cliente o ventas, excelentes habilidades de comunicación en español y capacidad para trabajar de forma independiente. Ofrecemos salario competitivo, comisión por ventas y beneficios de salud, con la posibilidad de horarios

Qualifications

• Español fluido y habilidades de comunicación excelentes.
• Experiencia en servicio al cliente o ventas, preferible en remoto o call center.
• Capacidad para trabajar de forma independiente y cumplir metas.

Responsibilities

• Atender llamadas, correos electrónicos y chat de clientes relacionados con ventas y soporte.
• Asistir en selección de productos, características y beneficios para ventas.
• Procesar pedidos, devoluciones y cambios con precisión.
• Proporcionar información sobre estado de pedidos, envíos y plazos de entrega.
• Resolver problemas de clientes y ofrecer soluciones efectivas.
• Mantener registros detallados de interacciones y transacciones.
• Identificar necesidades del cliente y proponer productos/servicios adicionales.
• Colaborar con otros departamentos para resolver incidencias.
• Alcanzar metas individuales y de equipo de ventas y satisfacción.
• Cumplir políticas y procedimientos de la empresa.

Skills

Spanish language fluency

Customer service skills

Sales mindset

Education

High school diploma or equivalent

Tools

CRM software

Online communication tools

Job description

Agente de Servicio al Cliente Remoto - Ventas y Soporte

Our client, a leading online retailer, is expanding its customer service team and seeking a proactive and friendly Agente de Servicio al Cliente Remoto - Ventas y Soporte. This is a crucial, fully remote role supporting customers primarily in Mexico. You will be the first point of contact for inquiries related to product information, order status, purchasing assistance, and post-sale support. The ideal candidate has a passion for sales and customer satisfaction, excellent communication skills, and the ability to thrive in an independent, home-based work environment. Join a dynamic and supportive team dedicated to providing an exceptional customer experience from start to finish. This position offers the convenience and flexibility of working entirely from home, serving clients across the country.

Key Responsibilities

• Handle inbound customer calls, emails, and chat messages related to sales inquiries and product support.
• Assist customers with product selection, features, and benefits to drive sales.
• Process orders, returns, and exchanges efficiently and accurately.
• Provide information on order status, shipping details, and delivery timelines.
• Troubleshoot customer issues and provide effective solutions to ensure satisfaction.
• Maintain detailed records of customer interactions, transactions, comments, and actions taken.
• Identify customer needs and proactively offer additional products or services.
• Collaborate with other departments to resolve customer issues promptly.
• Achieve individual and team targets for sales conversion and customer satisfaction.
• Adhere to company policies and procedures in all customer interactions.

Requirements

• High school diploma or equivalent; some college coursework or a degree is a plus.
• Previous experience in customer service or sales, preferably in a remote or call center environment.
• Excellent verbal and written communication skills in Spanish.
• Strong interpersonal skills and a customer‑centric attitude.
• Ability to actively listen, empathize, and build rapport with customers.
• Proficiency in using computer systems, CRM software, and online communication tools.
• Self‑disciplined, organized, and able to work effectively without direct supervision.
• Must have a stable high‑speed internet connection and a dedicated, quiet workspace.
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
• Proven ability to meet sales and service performance goals.

Benefits

• Annual salary of 52000 plus commission on sales.
• Comprehensive health insurance benefits.
• Extensive