Associate I, Key Analyst - Open /Close (Qro.)

Schneider Electric; Santiago de Querétaro; Remote; MXN 201,000 - 268,000; Full time

Benefits offered by this job

Remote work during initial period

Hybrid work model

Job summary

Schneider Electric in Querétaro, Mexico is seeking an entry‑level Associate I in the Open/Close department to manage customer account opening and closing, coordinate with Utility teams, and ensure services are activated or deactivated smoothly. You’ll monitor each request and keep customers informed throughout the process.

You’ll maintain accurate records in our systems, use Service Desk tools and Outlook for communication, escalate issues when needed, and adhere to SLAs to deliver a positive

Qualifications

• Ability to understand and follow established procedures and process documentation.
• Strong English communication skills.
• Basic understanding of SLA management and meeting service timelines.
• Ability to identify process exceptions and know when escalation is required.

Responsibilities

• Manage customer requests related to account opening and closing, ensuring accuracy and adherence to procedures.
• Maintain direct communication with customers throughout the process.
• Coordinate with Utility teams to activate or deactivate services.
• Monitor requests from start to finish to ensure successful establishment of service.
• Escalate cases when further support or resolution is needed.

Skills

English proficiency

Customer service mindset

Attention to detail

Process documentation

Tools

Microsoft Outlook

Job description

The Associate I is an entry-level position within the Open/Close department, responsible for managing and following up on customer account opening and closing activities. The role involves direct communication with customers and coordination with Utility teams to ensure services are successfully activated or deactivated.

As an Associate I you´ll be responsible for monitoring each request throughout the process, identifying and following up on issues that may prevent an account from being opened or closed, and ensuring that the customer receives appropriate communication and follow-up until the service has been successfully established.

What will you do?

• Manage customer requests related to account opening and closing, ensuring that activities are completed accurately and according to established procedures.
• Maintain direct communication with customers throughout the account opening and closing process.
• Coordinate with Utility teams to request and follow up on the activation or deactivation of customer services.
• Monitor requests from initiation through completion to ensure the service is successfully established.
• Follow up with customers when an account cannot be opened or closed due to missing information, process issues, utility-related situations, or other exceptions.
• Communicate status updates and relevant information to customers in a clear and timely manner.
• Identify issues or exceptions that may impact the successful completion of a request and coordinate the appropriate follow-up.
• Escalate cases to the appropriate team or responsible party when additional support or resolution is required.
• Maintain accurate and timely information in the applicable systems and tools.
• Use Service Desk tools effectively, including filters and search functions, to manage and track assigned activities.
• Use Outlook effectively for communication, information searches, and basic mailbox organization and management.
• Understand and follow the communication flow between Open/Close, Utilities, and internal and external customers.
• Follow established SLA requirements, procedures, and quality standards for assigned activities.
• Ensure that assigned requests are properly documented and followed through to completion.
• Work collaboratively with team members and other departments to support an effective customer experience.
• Receive and apply feedback to continuously improve process knowledge and job performance.

What qualifications will make you successful?

• Ability to understand and follow established procedures and process documentation.
• Basic knowledge of Microsoft Outlook, including email searches and basic mailbox organization.
• Basic understanding of SLA management and the importance of meeting established service timelines.
• Ability to identify process exceptions and determine when escalation or additional support is required.
• Passion for customer service.
• High level of English
• Recent graduates or professionals with early-career experience are encouraged to apply.

Work Location:

This position will be fully remote during the initial period. As our new Querétaro site becomes operational, the role is expected to transition to a hybrid work model around mid-November or January.

What's in it for you?

• Opportunity to build your career in a global organization focused on innovation and customer success.
• Exposure to customer operations, utility processes, and cross-functional collaboration.
• Comprehensive onboarding, training, and ongoing development opportunities.
• Experience working with customer-facing processes and service management tools.
• A collaborative and inclusive work environment that values continuous learning and professional growth.
• Opportunities to strengthen communication, problem-solving, and operational excellence skills.
• Clear career development pathways and the chance to grow within the organization.

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.