Technical Support Intern (Apodaca, N.L.)

Schneider Electric; Apodaca; Hybrid; MXN 67,000 - 112,000; Full time

Job summary

Schneider Electric invites motivated students to join as an internship focused on customer experience and quality. You will support data reporting, track customer issues, and assist with documentation and continuous improvement initiatives.

The role requires pursuing a technical Bachelor's degree with graduation in Dec 2027 or later, fluency in English, and willingness to work in a hybrid setup at the Apodaca office near the airport. This is a hands‑on learning opportunity within a global team.

Qualifications

• Pursuing a Bachelor's degree in a technical field with planned graduation in or after December 2027.
• Strong knowledge of electrical diagrams, wiring schematics, and control diagrams.
• Proficiency with MS Office tools, especially Excel, PowerPoint and Teams.
• Fluent English communication and strong analytical/problem‑solving skills.
• Excellent organization, attention to detail, and teamwork abilities.
• Interest in technical support, troubleshooting and hands‑on activities.
• Willingness to work in a hybrid model and commute to Apodaca office near the airport area.

Responsibilities

• Support reporting activities and data analysis.
• Assist with technical and operational activities.
• Maintain, organize, and track data effectively.
• Support process documentation and continuous improvement initiatives.
• Collaborate with stakeholders across regions and cultures.

Skills

English fluency

Excel

PowerPoint

Teams

Analytical thinking

Teamwork

Detail-oriented

Education

Bachelor's degree in Electrical/Mechanical/Electronic/Mechatronics/Industrial Engineering or related field

Expected graduation Dec 2027 or later

Tools

Microsoft Office (Excel, PowerPoint, Teams)

Job description

Kick-start your career in customer experience and quality! We're offering an internship opportunity starting January where you'll support quality improvement initiatives, track customer issues, and gain practical skills that set you up for success. If you're eager to learn and make an impact, we want to hear from you.

What will you do?

• Support reporting activities and data analysis
• Assist with technical and operational activities.
• Maintain, organize, and track data effectively
• Support process documentation and continuous improvement initiatives
• Collaborate with stakeholders across different regions and cultural backgrounds

What qualifications will make you successful?

Required Qualifications

• Currently pursuing a Bachelor's degree in Electrical, Mechanical, Electronic, Mechatronics, Industrial Engineering, or a related field, graduting in December 2027 or later.
• Knowledge of electrical diagrams, wiring schematics, and control diagrams
• Proficiency in Microsoft Office tools, particularly Excel, PowerPoint, and Teams
• Fluent English communication skills
• Strong analytical and problem-solving abilities
• Excellent organizational skills and attention to detail
• Ability to work effectively in a team environment
• Customer-focused mindset
• Interest in technical support, troubleshooting, and hands-on activities
• Eagerness to learn and strong technical curiosity
• Openness to collaborating with multicultural and global teams
• Availability to work in a hybrid model and commute to the office located near the airport area of Apodaca, Nuevo León

Preferred Qualifications

• Advanced Excel skills, including Pivot Tables, charts, VLOOKUP/XLOOKUP, and data cleansing
• Previous experience in customer service-related activities
• Experience with process documentation and maintaining accurate recordsPrior exposure to technical support and troubleshooting activities
• Graduation Date: December 2027 or later - MUST
• Intermediate to advanced level of English
• Location: MDIC (Apodaca): (PIIT) Apodaca 408 Ave Innovación Parque de Innovación e Investigación Tecnológico, Apodaca, 66628, Mexico

Please note: The expected start date for this internship is January 11, 2027. Candidates should be available to begin their internship on this date.

What's in it for you?

• Apply your academic knowledge to real-world business and technical challenges
• Gain valuable experience in technical support and problem-solving
• Work alongside experienced professionals in a collaborative environment
• Develop skills in data analysis, communication, and stakeholder management
• Expand your global perspective by collaborating with multicultural teams
• Build a strong foundation for your future career through hands‑on learning and professional development

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

• Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

• €40 billion global revenue
• +9% organic growth
• 150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.