Asistente Administrativo de Soporte TI

Placements24; Región Centro; Hybrid; MXN 180.000 - 270.000; Vollzeit

Benefits dieser Stelle

Remote-first organization

Training & development opportunities

Flexible scheduling

Zusammenfassung

Placements24 is seeking an organized Administrative Support Assistant for its IT department in a fully remote role. You will handle calendars, meetings, asset inventories, licenses, and documentation while liaising with stakeholders across the organization.

The ideal candidate will possess strong IT terminology knowledge, excellent Spanish communication, and a proactive approach to independent work in a remote setting. Join a forward-thinking, remote-first team with development opportunities.

Qualifikationen

• High school diploma or GED; associate degree or IT certification desirable.
• Experience in administrative support, preferably supporting IT/technical teams.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Familiarity with IT concepts, terminology, and common software applications.

Aufgaben

• Provide administrative support to the IT team: manage calendars, schedule meetings, coordinate IT events.
• Maintain IT asset inventories, software licenses, and hardware documentation.
• Assist in procurement for IT equipment and software; vendor management.
• Prepare IT-related reports, documentation, and training materials.

Kenntnisse

Organization

Time management

Written communication (Spanish)

English proficiency (plus)

Ausbildung

High School Diploma

Associate's degree or IT certification

Tools

Microsoft Office

ITSM concepts/tools

Jobbeschreibung

About the Role

Our client is seeking a highly organized and technically inclined Administrative Support Assistant for their IT department, operating in a fully remote capacity. This role is essential for ensuring the smooth functioning of IT operations by providing comprehensive administrative support, managing IT-related documentation, and facilitating communication within the tech team and across the organization. The ideal candidate will possess excellent organizational skills, a keen eye for detail, and a strong understanding of IT concepts and terminology. This is a prime opportunity for an administrative professional with an interest in technology to grow within a supportive and innovative company that values remote work and employee development. We are looking for a proactive individual who can manage tasks independently, maintain meticulous records, and contribute to the overall efficiency of the IT department. The successful candidate will be a key player in bridging administrative tasks with the technical demands of an IT environment. Our client is committed to providing a seamless remote work experience for its employees.

Key Responsibilities

Provide administrative support to the IT team, including managing calendars, scheduling meetings, and coordinating IT-related events. Maintain IT asset inventories, software licenses, and hardware documentation. Assist in the procurement process for IT equipment and software, including vendor management. Prepare and manage IT-related reports, documentation, and training materials. Organize and maintain IT knowledge bases and support ticket systems. Facilitate communication between the IT department and other business units. Manage incoming IT support requests and ensure proper routing and tracking. Assist with onboarding/offboarding processes for IT-related user accounts and equipment. Ensure compliance with IT policies, procedures, and security protocols.

Requirements

High school diploma or equivalent; an Associate's degree or certification in IT support or a related field is highly desirable. Proven experience in an administrative role, with experience supporting IT or technical teams being a significant advantage. Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Familiarity with IT concepts, terminology, and common software applications. Excellent organizational and time management skills, with the ability to prioritize effectively in a remote setting. Strong written and verbal communication skills in Spanish; English proficiency is a plus. Ability to work independently, take initiative, and troubleshoot basic issues. Detail-oriented with a commitment to accuracy and data integrity. Experience with IT service management (ITSM) tools is beneficial.

Benefits

Our client offers a competitive salary, comprehensive remote benefits, and excellent opportunities for professional development in the IT administration field. This fully remote position allows for great flexibility and work-life balance. Employees will benefit from working with a forward-thinking company that invests in technology and employee growth. We provide continuous training, access to cutting-edge tools, and a collaborative virtual environment. Join our innovative IT team and make a significant impact in a remote-first organization. This role is perfect for individuals who thrive in a tech-centric, supportive remote setting.