Area Shift Leader — Ops, Safety & Process Improvement

Servicios Comerciales Amazon Mexico S. De R.L. De C.V.; Morelia; On-site; MXN 350,000 - 520,000; Full time

Job summary

Amazon is seeking an Area Shift Manager to lead a large, diverse team in a fast-paced onsite setting. You will drive productivity, uphold safety, and develop people while coordinating with other managers to standardize processes.

You’ll work rotating shifts, weekends, and holidays with overtime during peak periods, focusing on daily operations, performance metrics, and continuous improvement across the site.

Qualifications

• Bachelor's degree or equivalent.
• 2+ years of performance metrics, process improvement or lean techniques experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
• Speak, write, and read fluently in English.
• 1+ years of employee and performance management experience.

Responsibilities

• Promote a culture of safety and wellbeing.
• Analyze and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts.
• Support and lead a team and handle administrative work alongside building and supporting a strong team culture.
• Analyze performance and suggest process improvements to optimize work and improve customer service.
• Promote best practice and continuous process improvements across your team in areas like health and safety and productivity.
• Collaborate with other managers to standardize shift processes.

Skills

Performance metrics

Process improvement

Lean techniques

Team leadership

Advanced Excel

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

VBA

Job description

Amazon is seeking an Area Shift Manager to lead a large, diverse team in a fast-paced onsite setting. You will drive productivity, uphold safety, and develop people while coordinating with other managers to standardize processes.

You’ll work rotating shifts, weekends, and holidays with overtime during peak periods, focusing on daily operations, performance metrics, and continuous improvement across the site.