Shift Area Manager, Last Mile Operations

Amazon; Ciudad de México; On-site; MXN 420,000 - 640,000; Full time

Job summary

Amazon Logistics, or AMZL, is seeking an Area Shift Manager to lead a large, diverse team across shifts at one of our operation sites in Mexico City. This onsite role emphasizes safety, productivity, and customer-focused operations.

You will analyze performance, implement corrective actions, and collaborate with other managers to standardize shift processes. The position involves weekend/holiday/overnight shifts and overtime during peak seasons.

Qualifications

• Bachelor's degree or equivalent required.
• 2+ years of performance metrics, process improvement or lean techniques experience.
• Flexibility to work weekends, nights, and holidays.
• Advanced Excel skills including pivot tables, macros, VLOOKUP, and VBA helpful.

Responsibilities

• Promote a culture of safety and wellbeing.
• Analyze and implement corrective actions to maintain quality and productivity across shifts.
• Lead a team and manage administrative tasks while building a strong team culture.
• Analyze performance and suggest process improvements to optimize operations and customer service.
• Collaborate with managers to standardize shift processes.

Skills

Lean techniques

Excel advanced

Performance metrics

Flexible schedule

Education

Bachelor's degree or equivalent

Job description

Description

When you join Amazon as an Area Shift Manager, youll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, youll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your teams approach to drive productivity, youll also work closely with your colleagues to address challenges, which means no two days will be the same.

Amazon is looking for high-potential leaders, who are ready to own their impact in Amazon Operations as an entry-level manager working to be the most customer-centric company on earth. You will have your leadership capacity stretched to its full potential, As a front-line leader, you will have an opportunity to truly invest in others and develop a people-focused leadership style, while mastering the tools, processes, and operations that have created the most customer-centric company on Earth. If you want to be involved in continuing to define the future of online retail, and are dynamic and an organized self-starter, join our team in Amazon Operations.

Job Specifics:

• This role is fully onsite and requires flexibility to work and rotate shifts: weekends, holidays, and/or overnight shifts, and Ability to work overtime both in peak season and as needed.

Key job responsibilities

• Promote a culture of safety and wellbeing
• Analyze and implement corrective actions to make sure quality and productivity are at consistently high levels, and business objectives are met across all shifts
• Support and lead a team and handle administrative work alongside building and supporting a strong team culture
• Analyze performance and suggest process improvements to optimize work and improve customer service
• Promote best practice and continuous process improvements across your team in areas like health and safety and productivity
• Collaborate with other managers to standardize shift processes

A day in the life

Yousl work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. Yousl also monitor and maintain process efficiency. Your days will always include prioritizing routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work and wide-scale operational contingency planning.

Being a key part of the operations team involves working with colleagues in other teams and external partners to make sure we stay on track to meet our customer demands and targets. This will involve analyzing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers.

About the team

Amazon Logistics, or AMZL, handles 'last mile' delivery duties in partnership with third-party distribution businesses. We utilise creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

There are two sides to what we do. Our 'under the roof' associates process millions of products for dispatch to our delivery teams. Our team is people-focused and supportive, particularly as lots of our people work through the night. We focus mostly on operations, with 247 shifts in most of our locations.

Meanwhile, our 'on the road' people work with Amazon Flex - a network of delivery contractors. Every year, we continually raise the bar for customer experience with new, innovative delivery services. We look for new ways to overcome industry wide logistics challenges and new ideas to reduce our carbon footprint.

Basic Qualifications

• Bachelors degree or equivalent
• 2+ years of performance metrics, process improvement or lean techniques experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.

Preferred Qualifications

• Speak, write, and read fluently in English

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youre applying in isn’t listed, please contact your Recruiting Partner.