AR & Collections Specialist — Transform Past-Due Accounts

epicorsoftware; Monterrey; Presencial; MXN 360.000 - 480.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and Wellness Benefits

Career development opportunities

Global mobility

Descripción de la vacante

Epicor is seeking a Financial Services Specialist in Monterrey to manage a portfolio of accounts receivable and contact customers to obtain payment commitments. You will act as a liaison between customers and field teams to resolve disputes, process credit memos, and ensure timely reconciliations.

The role requires strong attention to detail, analytical skills, and English fluency. You will work in a fast-paced environment with emphasis on accuracy and timeliness, supporting AR reporting and

Formación

• Attention to detail with strong analytical and problem-solving skills.
• Proficient in data entry.
• Excellent customer orientation.
• Ability to work independently and in a fast-paced, high-volume environment with emphasis on accuracy and timeliness.
• Able to communicate with all levels of the organization.
• Willingness to learn new skills and adapt.
• Comfortable working with targets.
• Fluent English (advanced written English).
• 2+ years of applicable experience.
• High school diploma preferred.

Responsabilidades

• Manage portfolio of accounts receivable for assigned territory.
• Contact customers to obtain promises to pay and follow up on payment status or determine reasons for non-payment and escalate if necessary.
• Serve as liaison between customer and field sales and service to resolve disputes and initiate credit memos as needed.
• Contact customers to resolve past due balances prior to release.
• Secure Purchase Orders from customers when required.
• AR/Collections reporting and analysis.
• Enter electronic invoicing for customer accounts.
• Account reconciliation: provide back-up detail; submit tie-offs and refund requests as needed to clean up account balances.
• Review current account status, get payment commitment and document all relevant information in internal account systems.

Conocimientos

Attention to detail

Analytical skills

Data entry

Customer orientation

Independent work

English fluency

Cross-functional communication

Educación

High school diploma

Descripción del empleo

Epicor is seeking a Financial Services Specialist in Monterrey to manage a portfolio of accounts receivable and contact customers to obtain payment commitments. You will act as a liaison between customers and field teams to resolve disputes, process credit memos, and ensure timely reconciliations.

The role requires strong attention to detail, analytical skills, and English fluency. You will work in a fast-paced environment with emphasis on accuracy and timeliness, supporting AR reporting and