Application Support Specialist - Help Desk Excellence

TransNetwork LLC; Monterrey; On-site; MXN 134,000 - 268,000; Full time

Job summary

TransNetwork LLC is seeking a Help Desk professional to provide in-depth support for technology products and applications. You will lead problem solving and assist with implementation efforts, working with callers and other help desk specialists to resolve routine and unusual information system problems.

The role involves evaluating new tools used for help desk services, monitoring calls, analyzing FAQs, and defining procedures.

Responsibilities

• Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications.
• Work with callers and other help desk specialists to resolve normal and unusual information system problems.
• Evaluate the efficiency of new tools and utilities used for help desk services.
• Monitor and categorize incoming calls, analyze frequently-asked questions and define procedures.
• Participate in analysis of client-identified issues which may require changes to procedures, standards or systems.

Job description

TransNetwork LLC is seeking a Help Desk professional to provide in-depth support for technology products and applications. You will lead problem solving and assist with implementation efforts, working with callers and other help desk specialists to resolve routine and unusual information system problems.

The role involves evaluating new tools used for help desk services, monitoring calls, analyzing FAQs, and defining procedures.