IT Application Support

TransNetwork LLC; Monterrey; On-site; MXN 134,000 - 268,000; Full time

Job summary

TransNetwork LLC is seeking a Help Desk professional to provide in-depth support for technology products and applications. You will lead problem solving and assist with implementation efforts, working with callers and other help desk specialists to resolve routine and unusual information system problems.

The role involves evaluating new tools used for help desk services, monitoring calls, analyzing FAQs, and defining procedures.

Responsibilities

• Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications.
• Work with callers and other help desk specialists to resolve normal and unusual information system problems.
• Evaluate the efficiency of new tools and utilities used for help desk services.
• Monitor and categorize incoming calls, analyze frequently-asked questions and define procedures.
• Participate in analysis of client-identified issues which may require changes to procedures, standards or systems.

Job description

Help Desk”Provides in-depth support and leads problem solving and implementation efforts for specific technology products or applications.
Works with callers and other help desk specialists to resolve normal and unusual information system problems.
Evaluates the efficiency of new tools and utilities, used for help desk services.
Monitors and categorizes incoming calls, analyzes frequently-asked questions and defines procedures.
Participates in the analysis of client-identified issues or problems which may require changes to procedures, standards or systems.

SGPS Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support SGPS’s Enterprise Risk Management Framework.”

Job Description

Transnetwork is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.