IT Support Specialist: Real-Time Helpdesk & Incident Expert

Infosys; Ciudad de México; Vor Ort; MXN 40.000 - 70.000; Vollzeit

Zusammenfassung

Infosys is seeking a chat support consultant to provide prompt resolution of IT issues, fulfill standard service requests, and improve end-user experience by minimizing escalations. You will help maintain globally consistent service standards across the organization while delivering professional, helpful assistance via chat and other channels.

Key responsibilities include real-time technical assistance, incident logging in ServiceNow, adherence to escalation protocols, and delivering a

Aufgaben

• Real-time technical assistance for common IT issues and basic troubleshooting across devices.
• Accurately capture, categorize, and log incidents within ServiceNow according to SLAs.
• Follow escalation protocols to involve higher support levels when needed.
• Deliver a professional user experience by following scripts and knowledge base articles.

Kenntnisse

Customer service

Technical troubleshooting

Incident logging

Communication

Tools

ServiceNow

Jobbeschreibung

Infosys is seeking a chat support consultant to provide prompt resolution of IT issues, fulfill standard service requests, and improve end-user experience by minimizing escalations. You will help maintain globally consistent service standards across the organization while delivering professional, helpful assistance via chat and other channels.

Key responsibilities include real-time technical assistance, incident logging in ServiceNow, adherence to escalation protocols, and delivering a