Application Specialist – LATAM

Teamwork Commerce; México; Presencial; MXN 250.000 - 420.000; Jornada completa

Descripción de la vacante

A technology company in Mexico is seeking an Application Specialist to support and optimize the client’s environment and daily operations on the platform. This role involves assessing client requirements, configuring applications, and providing training and documentation. Ideal candidates are passionate about customer service and possess strong communication skills. Join us to streamline operations and enhance client success on the software.

Formación

• Experience configuring retail/POS workflows.
• Ability to document client workflows and modifications.
• Strong communication and customer-focused approach.
• Familiarity with UAT and release notes.

Responsabilidades

• Assess client requirements for retail and POS workflows.
• Configure and maintain applications for retail integrations.
• Create documentation for client workflows.
• Provide UAT support for POS and Retail workflows.
• Monitor and assist in resolution of support tickets.
• Provide clients with release notes and training.
• Communicate release status to clients.
• Provide release notes and ad hoc training for new Teamwork versions.

Conocimientos

Customer passion

Teamwork

Clear communication

Herramientas

CHQ software

Teamwork platform

Descripción del empleo

Application Specialist is a key role on the Service Teams that supports the client’s Teamwork environment and daily operations to ensure success on the Teamwork platform.

Job Duties and Responsibilities

• Assess client requirements to determine and design proper retail/POS workflows.
• Configure and maintain CHQ and mobile applications to support retail and integration requirements and workflows
  • This includes all settings, server and application updates/upgrades, and routine maintenance
• Creates and maintains documentation and support client workflows and modifications to workflows
• Provides UAT Support to clients and internal teams for POS/Retail workflows and Integrations as needed • Ad hoc client training
• Documenting, reporting, and escalating Development Support (DS) issues through the proper channels and processes
• Monitor open support tickets to ensure movement and proper escalation, assist in resolution where applicable, assist in client communication
• communicating status of release to client.
• Provide clients with Release Notes and ad hoc training for features released in new versions Teamwork software.

Soft Skills

• True passion for the customer
• Teamwork
• Clear, transparent, and direct communication