Application Analyst II

Plexus; Región Centro; On-site; MXN 240,000 - 320,000; Full time

Job summary

Plexus Corp. is seeking an Application Analyst to deliver customer service excellence by resolving incidents promptly and pursuing root-cause analysis to prevent recurrence.

The role involves maintaining core applications, supporting patching and upgrades, and managing relationships with third-party software providers. The ideal candidate will have a Bachelor’s degree with 2+ years of IT support experience, and a strong focus on cybersecurity, monitoring, and service delivery to ensure

Qualifications

• Bachelor’s degree in a related field; 2+ years of related experience preferred.
• Experience in computing systems or IT support required; equivalent combination of education/experience considered.

Responsibilities

• Provide customer service excellence by supporting Plexus teammates through incident support, management and resolution.
• Help manage and deliver medium to complex IT projects and improvements.
• Translate business requirements into software requirements specifications where applicable.
• Contribute to system monitoring, problem management and proactive product improvements.
• Uphold cybersecurity posture by following policies, training, and reporting suspicious activity.

Skills

Teamwork and Collaboration

Incident management

Customer service

Problem solving

Education

Bachelor’s Degree

Job description

Purpose Statement

Application Analysts provide Customer Service Excellence by helping customers resolve issues in a timely manner while also driving to root cause to prevent recurrence, providing daily “care and feeding” for core applications to ensure availability and performance, providing conceptual design expertise to solutions, owning the application life cycle (patching, upgrades, security updates, etc.), and managing relationships with key third party software suppliers.

Key Job Accountabilities

• Teamwork and Collaboration: Provide customer service excellence in supporting Plexus teammates through incident support, management and resolution.
• Implementation: Help manage and successfully deliver medium to complex complexity efforts.
• Business Value: Translated and/or document business requirements and objectives into software requirements specifications.
• Testing (APAC Only): Collaborate with developers and technical analysts and/or perform functional testing and application management.
• Support and Service Delivery: Apply advanced knowledge to identify and resolve core problems. Perform system monitoring trend analysis, problem management and proactively recommend product improvement.
• All GT team members are responsible for upholding the organization's cybersecurity posture by adhering to security policies and procedures, actively participating in training, protecting data and systems, actively identifying and mitigating vulnerabilities, and promptly reporting any suspicious activity or potential security incidents.

Education/Experience Qualifications

• Bachelor’s Degree with 2 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.
• Experience in computing systems or IT support is required.

Other Qualifications

N/A

Physical Requirements

N/A

Travel Requirements

N/A

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.