Analyst, Total Rewards (Portuguese speaker)

ingredion; Región Centro; Presencial; MXN 400.000 - 560.000; Jornada completa

Descripción de la vacante

Ingredion is seeking a Total Rewards Analyst to lead compensation and benefits administration, reporting, and analytics in Mexico. You will collaborate with Business HR and Centers of Excellence to improve services and ensure accurate, timely processing.

Required are 2–4 years in a service center with direct customer interaction, and fluency in English and Portuguese. Proficiency with Total Rewards tools and MS Office is preferred, with strong time management and data interpretation skills.

Formación

• Multilingual fluency: English and Portuguese are required.
• University Degree or equivalent experience in a related field.
• 2 to 4 years service center experience with direct customer interaction.
• Familiar with total rewards tools and processes preferred.
• Proven time management skills and a strong sense of urgency.

Responsabilidades

• Compensations administration - Execute compensation processes between grade local to F, ad-hoc payments.
• Analyze job evaluations, administer equity reviews, job reclassifications, compensation adjustments, off-cycle salary increases, and market pricing.
• Benefits administrations - Research, analyze, and resolve benefit issues or inquiries escalated by the Customer Service Rep./Functional Specialists and other stakeholders.
• Administer benefits including eligibility audits, new hire and new enrollment audits, termination, and life event changes, benefits reimbursement.
• Audit processing - Work with Business HR and audits AIP Bonus Plan, request changes if necessary.
• Local transfer management - Assist with benefits transfer process for employees transferring in and out of state or country.
• Retirement management - Manage retirement plan administration and design changes.
• Benefits administration - Work with vendors to plan, administer, and resolve benefits and retirement processes.
• Compensation & benefits administration improvements with CoE and HR.

Conocimientos

English & Portuguese

Communication skills

Analytical skills

Time management

Data analysis

Customer service

Educación

University degree

Herramientas

MS Office

Total Rewards tools

Descripción del empleo

Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Ingredion's wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences. Our specialty portfolio includes starch-based texturizers, clean and simple ingredients, plant-based proteins, sugar reduction and specialty sweeteners, and food systems. Our innovative ingredient solutions are used by consumers in everyday products, from foods and beverages to paper and pharmaceuticals. And we do it all in a planet-friendly sustainable manner.

The Analyst Total Rewards is responsible for providing functional expertise and specialized administration of compensation & benefits. They will own and deliver continuous improvement, vendor management, operational reporting, and service management. They will interface with Business HR and CoEs to continuously improve services.

Core Responsibilities

• Compensations administration - Execute compensation processes between grade local to F, ad-hoc payments.
• Analyze job evaluations, administer equity reviews, job reclassifications, compensation adjustments, off-cycle salary increases, and market pricing.
• Benefits administrations - Research, analyze, and resolve benefit issues or inquiries escalated by the Customer Service Rep./Functional Specialists and other stakeholders.
• Administer benefits including eligibility audits, new hire and new enrollment audits, termination, and life event changes, benefits reimbursement.
• Audit processing - Work together with the Business HR and audits AIP Bonus Plan, request changes if necessary.
• Local transfer management - Assist with the benefits transfer process for employees transferring in and out of state or country.
• Retirement management - Manage retirement, retirement plan administration, quality control audits oversight, and implementation on plan design changes.
• Benefits administration - Work with vendors to plan, administer, and resolve benefit, and retirement process.
• Compensations administration - Work together with the Business HR and CoE to continuously improve compensation & benefits administration processes, procedures, and technologies.
• Benefits management- Manage Benefits, Invoices payments and follow up.

Qualified candidates will have:

Mandatory requirements

• Multi-lingual fluency: English and Portuguese are required
• University Degree or equivalent experience in a related field.
• 2 to 4 years service center experience with direct customer interaction.
• Familiar with total rewards tools and processes preferred.
• Proven time management skills, and a strong sense of urgency.
• Ability to quickly comprehend requirements and carry out transactions in accordance with set standards.
• Ability to establish effective professional working relationships.
• Problem-solving skills and a customer service orientation.
• Able to run reports and interpret data to conduct analysis.
• Consistent exercise of judgment and escalation as necessary to resolve problems.
• Strong work ethic, integrity, and personal accountability.
• Strong communication and interpersonal skills and a collaborative team spirit.
• Proficient use of applicable technology and MS Office.
• Demonstrated ability to communicate verbally and in writing.
• Limited travel.
• May require non-standard work hours.

Required behaviors and skills

• Experience in compensation & benefits administration.
• Demonstrates knowledge of employee compensation & benefits.
• Exhibits knowledge of HR operations.
• Possesses working knowledge of HR policies, practices, and procedures.
• Knowledge of general HR transactions.
• Prior experience with data management processes.
• Ability to handle multiple requests in a timely manner.
• Ability to manage complex requests within tight deadlines.
• Ability to resolve conflicts and mitigate difficult issues.
• Excellent analytical and problem-solving skills.
• Excellent organizational skills.
• Strong attention to detail.
• Strong customer service focus.
• Strong interpersonal and listening skills.
• Strong communication skills.
• Effectively manages ambiguity.
• Ability to maintain objectivity under pressure.
• Ability to handle confidential and sensitive information.

Relocation available: No

Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey.