Analista de Operaciones II - Relación con Clientes

Banamex; Región Centro; On-site; MXN 240,000 - 420,000; Full time

Job summary

The Ops Sup Analyst 2 role at Citi provides day-to-day operations support including documentation, records storage, account maintenance, and liaison work among operations staff, relationship managers, project managers, custodians, and clients. The position emphasizes adherence to Citi's processes and risk controls while delivering strong client service.

Responsibilities include updating knowledge content, coordinating change requests, and ensuring timely completion of tasks with attention to

Qualifications

• 0-2 years of relevant experience preferred.
• Excellent written and verbal communication in English.
• Comfort with handling multiple tasks and meeting deadlines.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Update knowledge base content and help resources.
• Execute tasks including annual review certification and change requests.
• Serve as liaison to business for work assignments and content approvals.
• Conduct needs assessments and develop content-related solutions.
• Research solutions to inquiries and policy-related topics.

Skills

Microsoft Office proficiency

Under pressure management

Attention to detail

Communication skills

Organization and time management

Education

Bachelor’s degree/University degree or equivalent experience

Tools

Microsoft Office

Job description

The Ops Sup Analyst 2 role at Citi provides day-to-day operations support including documentation, records storage, account maintenance, and liaison work among operations staff, relationship managers, project managers, custodians, and clients. The position emphasizes adherence to Citi's processes and risk controls while delivering strong client service.

Responsibilities include updating knowledge content, coordinating change requests, and ensuring timely completion of tasks with attention to