AMS Resource Manager

Hewlett Packard Enterprise; Tlaquepaque; Hybrid; MXN 893,000 - 1,228,000; Full time

Benefits offered by this job

Extensive benefits

Competitive salary

International work environment

Job summary

Hewlett Packard Enterprise is seeking a Resource Manager to lead end-to-end resource planning and workforce strategy for global delivery teams. The role partners with Delivery Leadership, PMO, HR, and Business Operations to drive efficiency and clear communications across regions.

You will oversee staffing, utilization, and capability alignment, with an emphasis on data-driven decisions and continuous improvement in resource management practices. Hybrid work model with oficina presence required.

Qualifications

• Bachelor’s degree in Business Administration, Operations, IT, or related field.
• 7–12 years of experience in Resource Management, Workforce Planning, PMO, or Global Operations, including leadership responsibilities.
• Experience in a global services or consulting organization is highly preferred.
• Expert level position with leadership responsibilities.

Responsibilities

• Strategic Resource Planning & Workforce Forecasting. Develop long- and short-term plans; forecast demand and skills; identify risks and gaps.
• Resource Allocation & Optimization. Balance workloads; govern staffing workflows; ensure capacity planning for onshore/offshore teams.
• Skills, Capability & Talent Development. Maintain skills inventory; align training and hiring with demand.
• Reporting, Analytics & Governance. Lead portfolio reporting; present insights to leadership; ensure data accuracy.
• Leadership & Stakeholder Engagement. Advise senior leaders; foster cross-functional collaboration; mentor team members.

Skills

English communication

Analytical thinking

Strategic thinking

Decision making

Education

Bachelor’s degree in Business Administration, Operations, IT

Tools

OpenAir

Tableau

Advanced Excel

PSA/resource management tools

Job description

AMS Resource Manager This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. Aruba is redefining the "Intelligent Edge" HPE Networking is creating new customer experiences by building intelligent spaces and digital workspaces - leading next-generation network access solutions for the mobile enterprise. We are focused on campus, branch, mobility, and the IoT to transform businesses with the combined power of computing, context, control, and secure connectivity. We help some of the largest and most exciting companies globally to modernize their networks to meet the demands of a digital future. Provides support and/or lead teams through the Engineering development process and implementation of company’s products. Projects are typically shorter-term, less complex and more contained with a defined time frame. Programs are typically longer-term, multi-functional, multi-project with complex requirements and effort. Manage activities, resource capability, schedules, budgets, and ensure cross company communications to facilitate product completion on schedule within budget. Work with engineering management to identify and improve process and program efficiencies. Work can involve external parties such as standards bodies, partners, etc. Sounds like you? Then we have the right opportunity for you!

As a Resource Manager under Global Services Organization, you are responsible for leading the end-to-end resource planning and workforce strategy across global delivery teams. This role ensures optimal staffing, utilization, and capability alignment to support multi-region service operations, customer programs, and internal initiatives. You’ll act as a strategic partner to Delivery Leadership, Project Management, HR/Talent Acquisition, and Business Operations, driving efficiency, transparency, and continuous improvement in resource management practices.

Key Responsibilities

1. 1. Strategic Resource Planning & Workforce Forecasting Lead the development of long-term and short-term resource plans across global delivery functions. Partner with Delivery Leaders to understand demand pipelines, skill requirements, and project priorities. Build workforce forecasts based on business growth, attrition trends, and customer demands. Proactively identify resource risks, capacity constraints, and skill gaps; develop mitigation strategies.
2. 2. Resource Allocation & Optimization Management Oversee the resource assignment process for high-priority initiatives and service engagements. Ensure optimal utilization by balancing workloads across regions and functional teams. Govern staffing workflows and enforce resource management policies and best practices. Drive effective capacity planning for onshore/offshore teams, including shift and coverage models.
3. 3. Skills, Capability & Talent Development Oversight Maintain an enterprise-level skills inventory and competency matrix for the global talent pool. Work with HR, L&D, and Delivery Leadership to align training, upskilling, and hiring needs with demand. Support strategic workforce planning initiatives, including succession planning and location strategy.
4. 4. Reporting, Analytics & Operational Governance Lead portfolio-level reporting using OpenAir, Tableau, and Advanced Excel (complex modeling, macros, automation). Present utilization, capacity, and resourcing insights to senior leadership and executive forums. Own KPIs related to utilization, billability, forecast accuracy, and resourcing efficiency. Promote data accuracy, standardization, and continuous improvement across all reporting processes.
5. 5. Leadership & Stakeholder Engagement Serve as a trusted advisor to senior delivery leaders, providing insights and recommendations. Facilitate cross-functional collaboration among global teams, ensuring transparency and alignment. Communicate resource decisions clearly and professionally to all stakeholders. Mentor and guide Resource Planners/Coordinators within the team.

Required Skills & Qualifications

Technical Skills

• Strong expertise in OpenAir, Tableau, and Advanced Excel (including automation, pivot modeling, VBA/macros preferred).
• Solid understanding of global delivery models, resource planning workflows, and professional services operations.
• Experience implementing or managing PSA/resource management tools is a plus.

Professional Competencies

• Excellent English communication skills—both written and spoken—with the ability to engage leadership stakeholders.
• Strong analytical, strategic thinking, and decision-making capabilities.
• Demonstrated ability to manage complexity and operate in a fast-paced, multi-region environment.
• High attention to detail with strong organizational and leadership skills.

Education & Experience

Bachelor’s degree in Business Administration, Operations, Information Technology, or related field.

7–12 years of experience in Resource Management, Workforce Planning, PMO, or Global Operations, including leadership responsibilities. Experience in a global services or consulting organization is highly preferred.

Job Level

Expert

What we can offer you

Extensive benefits, a competitive salary and participation in the shared values and purpose that make Hewlett Packard Enterprise one of the world’s most attractive employers! At HPE, our goal is to provide equal opportunities, flexible work-life balance, and constantly evolving career growth. If you are looking for challenges in an exciting, supportive and international work environment, then we want to hear from you.

Health & Wellbeing

• We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

• We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

• We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Equal Employment Opportunity (EEO)

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Aff… We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Accessibility HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Aff… We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.