Senior Engineering Program Manager

Hewlett Packard Enterprise; Tlaquepaque; Hybrid; MXN 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health & Wellbeing

Personal & Professional Development

Unconditional Inclusion

Job summary

Hewlett Packard Enterprise seeks a Senior Engineering Program Manager to lead complex cross-functional engineering and service delivery initiatives in a hybrid work model. You will coordinate plans, milestones, risks, and resources across engineering, service delivery, and operations teams.

The role emphasizes proactive service improvement, handling major incidents, and executive-ready reporting. A strong background in program management and stakeholder communication is essential for success in

Qualifications

• Bachelor’s degree in Engineering or related field is required.
• 8–12 years of program management or engineering operations experience.
• Experience leading cross-functional, customer-facing initiatives.
• PM/Agile/Scrum certification is preferred.

Responsibilities

• Lead complex engineering and service delivery programs with multiple stakeholders.
• Develop integrated program plans, schedules, milestones, and risk registers.
• Coordinate cross-functional teams to meet commitments and milestones.
• Drive continuous service improvement and remediation initiatives.
• Own action planning for missed SLAs and escalation management.

Skills

Program management

Cross-functional leadership

Stakeholder communication

Risk & incident management

Process improvement

Education

Bachelor’s degree in Engineering

Master’s degree preferred

Information Systems / related field

Tools

Microsoft Project

Excel

PowerPoint

Jira

ServiceNow

Job description

Senior Engineering Program Manager

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Role:

The Senior Engineering Program Manager provides customer-facing operational leadership for complex service delivery and engineering programs. This role owns the coordination, execution, and continuous improvement of cross-functional initiatives that improve delivery performance, strengthen operational governance, and reduce risk across the customer lifecycle. The role serves as a central point of program leadership across engineering, service delivery, and operational stakeholders, translating business needs into structured plans, driving accountability to milestones, and ensuring that processes, tools, and measurements support consistent outcomes. This position combines reactive program leadership—such as major incident oversight, remediation planning, and escalations management—with proactive improvement ownership, including continuous service improvement initiatives, business case development, and implementation of process and tooling enhancements. Success in this role requires strong cross-functional leadership, stakeholder communication, analytical problem solving, and the ability to manage multiple priorities in dynamic, customer-facing environments.

How will you make your mark:

• Lead complex engineering and service delivery programs involving multiple stakeholders, workstreams, and interdependent initiatives.
• Develop and maintain integrated program plans, schedules, milestones, risk registers, and resource assumptions to support successful delivery.
• Coordinate cross-functional teams to ensure progress against commitments, resolve blockers, and align priorities with customer and business objectives.
• Drive continuous service improvement initiatives by identifying delivery gaps, proposing solutions, developing business cases, and leading execution of approved improvements.
• Own action planning and follow-through for missed service level objectives, escalations, and remediation activities.
• Monitor major incident and problem management processes, including RCA delivery, corrective actions, and customer-facing follow-up actions.
• Provide program governance, status reporting, and executive-ready communications on progress, risks, dependencies, and decisions needed.
• Manage customer-facing operational processes and access-related coordination for platforms and service tools as applicable.
• Support MACD, expansion, onboarding, or service transition initiatives where operational readiness and delivery coordination are required.
• Mentor less-experienced team members and promote program management best practices, consistency, and accountability across teams.

About you:

• Bachelor’s degree in Engineering, Computer Science, Information Systems, Business, Operations Management, or a related field required; Master’s degree preferred.
• Typically 8–12 years of experience in program management, engineering operations, technical delivery, or a related function, including experience leading complex cross-functional programs.
• Experience working in customer-facing, engineering, service delivery, or technology operations environments is strongly preferred.
• Demonstrated experience managing program schedules, risks, dependencies, stakeholder communications, and process improvement initiatives.
• Project or program management certification such as PMP, PgMP, PRINCE2, Agile, or Scrum certification is preferred.

Knowledge and Skills:

• Strong knowledge of program and project management methodologies, governance practices, and lifecycle planning.
• Advanced ability to build and manage integrated schedules, track milestones, manage dependencies, and drive execution across matrixed teams.
• Excellent analytical, critical thinking, and problem-solving skills with the ability to assess business impact and make sound decisions.
• Strong business acumen with experience developing business cases, prioritizing work, and aligning delivery decisions to strategic goals.
• Excellent written, verbal, and presentation skills, including the ability to communicate effectively with customers, technical teams, and senior leadership.
• Experience leading continuous improvement, service improvement, or operational excellence initiatives.
• Working knowledge of incident management, problem management, root cause analysis, and service delivery metrics.
• Proficiency with program management and collaboration tools such as Microsoft Project, Excel, PowerPoint, Jira, ServiceNow, or similar platforms.
• Ability to influence without direct authority, negotiate priorities, manage conflict, and build alignment across diverse stakeholders.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced, customer-facing environment.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities.

This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Engineering Job Level: TCP_04

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer.

We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.

Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

In accordance with applicable Mexican laws and our commitment to non-discrimination, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.

Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement E-Verify (US & PR only) HPE is an E-Verify employer.

HPE is an E-Verify employer.

Accessibility HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities.