Senior Delivery Readiness & Enablement Manager

Hewlett Packard Enterprise; Tlaquepaque; Hybrid; MXN 900,000 - 1,200,000; Full time

Benefits offered by this job

Health & Wellbeing

Professional development

Inclusive culture

Job summary

Hewlett Packard Enterprise seeks a Senior Delivery Readiness & Enablement Manager to lead complex readiness initiatives for new service offerings and digital capabilities. The role partners with PMO, portfolio teams, and customer success to design strategies, coordinate enablement plans, and deliver high-impact collateral.

The position operates globally and requires strong influence and program coordination.

Qualifications

• Bachelor's degree or equivalent experience.
• 8+ years' experience in revenue enablement, SaaS adoption, or service readiness.
• Strong communication, facilitation, and executive presentation skills.
• Ability to influence across matrixed organizations.

Responsibilities

• Lead readiness strategy and planning for strategic initiatives and service launches.
• Design and manage enablement programs for service launches and digital experience changes.
• Act as primary enablement partner for PMOs, service owners, product managers, and customer success orgs.
• Coordinate content creation: delivery playbooks, onboarding artifacts, service launch kits, readiness guides.
• Measure adoption, identify gaps, and drive continuous improvement.

Skills

Communication

Facilitation

Executive presentation

Influence across matrixed orgs

Education

Bachelor's degree or equivalent

Tools

Enablement tech

Knowledge mgmt systems

Enterprise collaboration tools

Job description

Senior Delivery Readiness & Enablement Manager

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

About the Team

The Delivery Readiness & Enablement team exists to ensure service offerings, digital experiences, and strategic initiatives are successfully adopted and operationalized across HPE Networking Services. The team partners closely with Portfolio Management, PMO, Customer Success, Service Delivery, Managed Services, Technical Support, and Digital Experience teams to enable successful Day 0, Day 1, and Day 2 readiness across the service lifecycle. Unlike traditional training organizations, this team is accountable for readiness, adoption, execution support, knowledge enablement, onboarding, and operational preparedness that accelerate business outcomes and improve customer experience.

Position Summary

We are seeking a Senior Delivery Readiness & Enablement Manager to lead complex readiness initiatives supporting the launch, adoption, and operationalization of new service offerings, digital capabilities, and strategic transformation programs. This role will serve as a trusted advisor to service leaders, program managers, portfolio teams, and customer success organizations. The successful candidate will design readiness strategies, facilitate stakeholder alignment, drive enablement planning, and coordinate the creation of high-impact delivery collateral that helps teams successfully execute what was sold. The role operates globally and requires strong influence skills, strategic thinking, program coordination capability, and the ability to translate complex changes into actionable enablement outcomes.

Key Responsibilities

• Readiness Strategy & Planning Lead readiness planning activities for strategic initiatives and service launches. Conduct stakeholder assessments and readiness evaluations. Partner with PMO and Management of Change organizations on initiative intake and impact assessments. Define readiness requirements, success criteria, stakeholder engagement plans, and adoption approaches. Develop launch readiness roadmaps and enablement plans.
• Delivery Enablement Design and manage enablement programs supporting service launches and digital experience changes. Define role-based enablement journeys for delivery organizations. Build and maintain readiness frameworks, templates, standards, and governance models. Ensure consistency across onboarding, launch readiness, operational readiness, and customer adoption activities.
• Stakeholder Leadership Act as the primary enablement partner for PMOs, service owners, product managers, customer success organizations, and delivery functions. Facilitate cross-functional workshops and readiness reviews. Build alignment across multiple global teams with competing priorities. Influence without authority across organizational boundaries.
• Content & Collateral Leadership Orchestrate SMEs and business stakeholders to create: Delivery playbooks Operational runbooks Customer onboarding artifacts Service launch kits Readiness guides Escalation workflows Entitlement documentation Role-based job aids Knowledge repositories Personally develop selected strategic content when required while primarily acting as the program lead and quality owner.
• Adoption & Continuous Improvement Measure readiness effectiveness and adoption outcomes. Establish feedback loops and post-launch reviews. Identify readiness gaps and improvement opportunities. Drive continuous optimization of enablement approaches, assets, and delivery practices.

Required Qualifications

• Bachelor's degree or equivalent experience.
• 8+ years' experience in one or more of the following: Revenue Enablement SaaS Adoption Programs Customer Success Enablement Change Management Service Readiness Business Transformation Experience leading complex cross-functional programs. Experience partnering with PMOs and senior stakeholders.
• Strong communication, facilitation, and executive presentation skills. Demonstrated ability to influence across matrixed organizations.
• Familiarity with enablement technologies, knowledge management systems, and enterprise collaboration platforms.

Preferred Qualifications

• Experience supporting customer success, professional services, managed services, support, or service delivery organizations.
• Knowledge of readiness frameworks, adoption methodologies, and organizational change principles.
• Experience creating scalable enablement programs across global teams.
• Experience supporting cloud, SaaS, networking, or enterprise technology environments.

Success Measures

• Reduced time-to-readiness for strategic launches.
• Increased adoption of new capabilities and service offers.
• Higher stakeholder satisfaction scores.
• Improved consistency of launch and onboarding experiences.
• Increased reuse of enablement assets globally.
• Measurable reduction in supportability and operational readiness gaps.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

What We Can Offer You:

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have - whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #mexico #operations

Job: Engineering Job Level: TCP_04

Equal Employment Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer.

We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.

Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law.

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