Customer Service - Recent Graduates

Hewlett Packard Enterprise; Tlaquepaque; Híbrido; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Hewlett Packard Enterprise is seeking recent graduates for a Customer Service role designed as a hybrid position, with an average of 2 days per week in an HPE office. The role focuses on resolving escalated issues for end-users, dealers, and service providers, and requires clear English communication.

You will work with cross-functional teams across global time zones, bring leadership demonstrated through internships or projects, and contribute to customer satisfaction by addressing

Formación

• Recent graduate (Bachelor’s or Master’s) in Business, Finance, Engineering, Data Analytics, Supply Chain, IT, or related fields.
• Ability to work with cross-functional teams across global time zones.
• High learning agility, self‑drive, and adaptability.
• Outstanding written & verbal English communication.
• Internships, student leadership or project work demonstrating leadership.

Responsabilidades

• Provide professional solutions to end-users, dealers and service providers for unresolved escalated issues via telephone and written correspondence.
• Act as escalation link for field employees, executives and channel on customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company or its representatives, and with dealers or channels.
• Support cross-functional collaboration across global time zones and contribute to customer satisfaction initiatives.

Conocimientos

English communication

Educación

Bachelor’s or Master’s in relevant field

Descripción del empleo

Customer Service - Recent Graduates

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description

Job Family Definition: Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence. Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.

Management Level Definition: Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope. Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience. Develops expertise and practical knowledge of applications within business environment. Acts as team member by providing information, analysis and recommendations in support of team efforts. Exercises independent judgment within defined parameters.

Education and Experience Required: Recent graduate (Bachelor’s or Master’s) in Business, Finance, Engineering, Data Analytics, Supply Chain, IT, or related fields. Ability to work with cross‑functional teams across global time zones. Demonstrated leadership capability through internships, student leadership, or project work. High learning agility, self‑drive, and adaptability. Outstanding written & verbal English communication.

Preferred Qualifications and Competencies

• Experience with process analysis, financing operations, digital tools, workflow mapping, or automation.
• Internship experience in financial institutions, operations, strategy, digital, or customer‑facing roles (strongly preferred given PREP’s rotation opportunities).
• Strategic thinking & systems understanding.
• Business acumen and data‑driven decision making.
• Customer‑centric mindset.
• Adaptability & comfort navigating ambiguity.
• Professional maturity and strong relationship‑building skills.
• Accessibility.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities.

What We Can Offer You

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Equal Employment Opportunity

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees.

Accessibility (duplicate)

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Disclosure of Sensitive Personal Data

Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.