Americas Emergency Recovery Architect: Telecom Networks

Ericsson; Ciudad de México; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

Ericsson is seeking an experienced Emergency Management professional to join Global Emergency Handling (GEH) in Mexico City. The role focuses on leading emergency response, coordinating cross-functional teams, and restoring network services swiftly and safely.

You will work with Recovery Leaders, Solution Support Engineers and Recovery Architects to shape emergency practices, analyze incidents, and drive improvements across the organization. Strong English and leadership are essential.

Qualifications

• Bachelor’s degree in Engineering, CS, or related field.
• Senior-level experience in Customer Support or emergency handling.
• Strong telecom background with 5GC, EPC, Cloud and IMS.
• Broad telecom networking experience, end-to-end troubleshooting.
• Demonstrated leadership, judgment, analytical and negotiation skills.
• Excellent customer orientation and stakeholder management.

Responsibilities

• Lead emergency handling and coordinate response to restore services quickly.
• Set priorities, maintain action plans, and drive progress across teams.
• Lead end-to-end fault isolation and resolution with SMEs as needed.
• Provide clear, timely communication to customers and internal stakeholders under pressure.
• Contribute to post-event reviews and root-cause analysis.

Skills

Emergency management

Customer support

Telecom operations

Leadership

Communication skills

Advanced English

Education

Bachelor’s degree in Engineering

Computer Science or related field

Tools

5GC

EPC

Cloud

IMS

Job description

Ericsson is seeking an experienced Emergency Management professional to join Global Emergency Handling (GEH) in Mexico City. The role focuses on leading emergency response, coordinating cross-functional teams, and restoring network services swiftly and safely.

You will work with Recovery Leaders, Solution Support Engineers and Recovery Architects to shape emergency practices, analyze incidents, and drive improvements across the organization. Strong English and leadership are essential.