Senior Emergency Recovery Architect – Americas

Ericsson; Ciudad de México; On-site; MXN 600,000 - 900,000; Full time

Job summary

Ericsson in Mexico City seeks an experienced Emergency Management professional to join Global Emergency Handling (GEH). You will lead emergency response to restore services quickly, coordinate across technical domains and customer stakeholders, and contribute to post-event reviews while driving improvements.

The role requires senior-level telecom operations experience, English proficiency, and the ability to work rotating shifts in a fast-paced environment within a global support team.

Qualifications

• Bachelor’s degree in Engineering, Computer Science or related field.
• Senior-level experience in Customer Support or emergency handling in telecom.
• Strong technical background with 5GC, EPC, Cloud and IMS.
• Broad telecom networking experience, end-to-end troubleshooting.
• Proven leadership, judgment, analytical and negotiation skills.
• Excellent communication, oral and written.
• Advanced English proficiency; rotating shifts available.
• Ability to stay calm under pressure and make timely decisions.

Responsibilities

• Lead emergency handling and coordinate response to restore services.
• Set priorities, drive action plans across teams and stakeholders.
• Lead fault isolation and resolution with SME support as needed.
• Provide clear communication to customers during incidents.
• Contribute to post-event reviews and improvement activities.
• Engage in cross-domain task forces and customer projects.
• Share expertise to improve emergency-handling practices.

Skills

Emergency handling

Leadership

Communication skills

English proficiency

Customer orientation

Stakeholder management

Education

Bachelor’s degree in Engineering or Computer Science

Job description

Ericsson in Mexico City seeks an experienced Emergency Management professional to join Global Emergency Handling (GEH). You will lead emergency response to restore services quickly, coordinate across technical domains and customer stakeholders, and contribute to post-event reviews while driving improvements.

The role requires senior-level telecom operations experience, English proficiency, and the ability to work rotating shifts in a fast-paced environment within a global support team.