Emergency Recovery Architect - Americas

Ericsson; Ciudad de México; On-site; MXN 900,000 - 1,500,000; Full time

Job summary

Ericsson Mexico is seeking an experienced Emergency Management professional to join Global Emergency Handling (GEH). You will lead critical responses, coordinate across teams, and restore services quickly and safely.

Ideal candidates have a bachelor’s degree in engineering or CS, senior experience in telecom operations, and advanced English. The role requires leadership, strong problem-solving, and the ability to work rotating shifts in a fast-paced environment.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or a related field.
• Senior-level experience in customer support and emergency handling.
• Strong background in telecom technologies (5GC, EPC, Cloud, IMS).
• Broad networking experience with end-to-end troubleshooting.
• Proven leadership, analytical, and conflict-management skills.
• Advanced English communication, both written and spoken.

Responsibilities

• Lead emergency handling, coordinating response to restore services quickly.
• Set priorities and drive progress across teams and stakeholders.
• Lead fault isolation and resolution of complex network issues.
• Communicate clearly with customers and internal teams during high pressure events.
• Remove barriers and address technical and business challenges affecting recovery.
• Contribute to post-event reviews and improvement activities.
• Share expertise to develop better emergency-handling practices across the team.

Skills

Emergency handling

Customer Support

Networking

Leadership

Telecom tech

English proficiency

Education

Bachelor’s degree in Engineering/CS

Job description

Ericsson Mexico is seeking an experienced Emergency Management professional to join Global Emergency Handling (GEH). You will lead critical responses, coordinate across teams, and restore services quickly and safely.

Ideal candidates have a bachelor’s degree in engineering or CS, senior experience in telecom operations, and advanced English. The role requires leadership, strong problem-solving, and the ability to work rotating shifts in a fast-paced environment.