Ambassador Delivery Product Manager – Activate & Cross-Sell

Plata Card; Estado de México; Hybrid; MXN 650,000 - 1,000,000; Full time

Benefits offered by this job

Relocation support to Mexico

Flexible work from offices or remote

Healthcare Coverage

Education Budget

Wellness Budget

Vacation Policy

Job summary

Plata Card is seeking a Product Manager for the Origination Delivery team in Mexico. You will own Ambassador Delivery, our in-house card delivery channel, and work at the intersection of product management, operations, and business performance to boost activation and cross-sell across banking products.

You'll collaborate with Operations, regional managers, Engineering, and Analytics to optimize productivity, delivery costs, and conversion while building the Ambassador Platform for new services

Qualifications

• 4+ years of experience as a Product Manager, preferably with operational products or performance-driven processes.
• Strong analytical skills with metrics including conversion, cost, productivity, and efficiency.
• Ability to analyze performance data and translate insights into improvements.
• Experience defining and tracking KPIs and working with dashboards.

Responsibilities

• Own Ambassador Delivery as a product and operational channel.
• Analyze metrics, identify root causes, and drive data-driven improvements.
• Improve customer activation and cross-sell via the ambassador channel.
• Optimize delivery costs, completion rates, and ambassador productivity.
• Develop ambassador incentive schemes and transparent performance tracking.
• Enhance ambassador app and internal tools for efficiency and UX.
• Build dashboards for regional performance monitoring.
• Form hypotheses, run experiments, and evaluate impact.

Skills

Product management

Data-driven decision making

KPI tracking

stakeholder management

English communication

Tools

SQL

BI tools

Job description

Plata Card is seeking a Product Manager for the Origination Delivery team in Mexico. You will own Ambassador Delivery, our in-house card delivery channel, and work at the intersection of product management, operations, and business performance to boost activation and cross-sell across banking products.

You'll collaborate with Operations, regional managers, Engineering, and Analytics to optimize productivity, delivery costs, and conversion while building the Ambassador Platform for new services