IA Operations Executive

Darwin AI; Ciudad de México; Híbrido; MXN 223.200 - 334.800; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Clases de idiomas (inglés, portugués, español)

Licencia Premium de OpenAI

25 días de vacaciones al año

Trabajo híbrido (3 días al mes en oficinas)

Descripción de la vacante

Una empresa innovadora en tecnología busca un Onboarding Executive para unirse a su equipo de operaciones en Ciudad de México. La persona ideal debe tener pasión por AI, habilidad para gestionar relaciones con clientes y la capacidad de implementar soluciones efectivas. Esta posición ofrece la oportunidad de impactar desde el primer día el viaje del cliente, asegurando que comprendan el valor de los servicios de Darwin AI.

Formación

• Experiencia previa en experiencia al cliente, onboarding o soporte técnico.
• Capacidad para traducir necesidades de cliente en configuraciones técnicas.
• Fuertes habilidades organizativas y de colaboración.

Responsabilidades

• Realizar el proceso de onboarding de nuevas cuentas de cliente.
• Conducir reuniones de inicio para alinear expectativas con clientes.
• Colaborar con equipos de ventas y soporte al cliente.

Conocimientos

Análisis de necesidades del cliente

Comunicación eficaz

Trabajo en equipo

Organización

Pasión por la tecnología

Herramientas

Zapier

Descripción del empleo

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We are looking for someone to join our Operations team as an Onboarding Executive, who not only understands the importance of providing exceptional service but is also passionate about technology and AI. This role is ideal for someone who enjoys kickstarting client relationships, translating requirements into functional AI assistants, and ensuring a smooth and successful implementation process for new customers.

As part of our Onboarding team, you will play a key role in the first phase of the customer journey—helping clients realize the value of Darwin AI from day one.

In this role, you will:

• Carry out the onboarding process of new client accounts, ensuring all necessary information is collected and configured for a successful launch
• Conduct kick-off meetings with clients to align expectations, gather requirements, and walk them through the onboarding journey
• Build and configure AI assistants using internal tools, based on client needs and business logic
• Collaborate with Sales, Customer Support, and Product teams to ensure a seamless handoff and a unified client experience
• Maintain clear and consistent communication with clients through WhatsApp, following up regularly to resolve blockers and ensure progress
• Deliver the first version of the AI promptly and ensure it meets quality standards before going live
• Monitor and manage onboarding timelines, ensuring accounts are launched within the SLA and not flagged as churn risks
• Provide initial training and resources to help clients test and understand their AI agent.
  
  

Requirements

• Proven experience in Customer Experience, Onboarding, or Technical Support roles
• Ability to analyze client needs and translate them into technical configurations
• Experience creating and managing JSONs, and understanding of structured logic flows
• Familiarity with automation tools like Zapier is a plus
• Strong organizational skills, with the ability to manage multiple onboarding projects in parallel
• Team player who can collaborate across departments and adapt to dynamic environments
• A strong passion for technology, innovation, and artificial intelligence
• Excellent verbal and written communication skills, with a proactive, client-first attitude.
  
  

Benefits

• Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills
• OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use
• Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance
• Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

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