AI Operations Engineer: Data Pipelines & AI Support

Centraprise; Ciudad de México; Presencial; MXN 350.000 - 600.000; Jornada completa

Descripción de la vacante

Centraprise is seeking a versatile Data & AI Operations Engineer to build and maintain robust data pipelines, ensure high data quality, and drive support automation. You will manage core business metrics, streamline user inquiries with AI agents, and collaborate with cross-functional BI partners to align on enterprise metrics while upholding strict privacy and data security standards.

The role emphasizes pipeline health, proactive testing, and scalable AI solutions, with close coordination to

Formación

• Core Technical Skills: Python, SQL, and AI application/agent development frameworks.
• Data Domain Expertise: Modeling and analyzing business metrics including vector subscriptions, entitlements, feature adoption, and customer retention.
• Security & Privacy Compliance: Protect data and work with SLA data with zero access to sensitive customer PII.

Responsabilidades

• Pipeline Management: Build, maintain, and optimize data pipelines and tables, with monitoring and testing against breakages.
• Support & Monitoring: Monitor channels and queues to resolve user inquiries using established operational playbooks.
• AI Agent Development: Build, test, and refine AI support agents to automate responses and resolve repetitive queries at scale.
• Data Quality Assurance: Conduct detailed data quality audits to verify metric accuracy.

Conocimientos

Python

SQL

AI development frameworks

Data metrics modeling

Descripción del empleo

Centraprise is seeking a versatile Data & AI Operations Engineer to build and maintain robust data pipelines, ensure high data quality, and drive support automation. You will manage core business metrics, streamline user inquiries with AI agents, and collaborate with cross-functional BI partners to align on enterprise metrics while upholding strict privacy and data security standards.

The role emphasizes pipeline health, proactive testing, and scalable AI solutions, with close coordination to