AI-Driven SaaS Support Specialist

Nodi; Ciudad de México; Presencial; MXN 360.000 - 540.000; Jornada completa

Descripción de la vacante

Nodi is seeking a support professional who genuinely loves helping customers succeed, not just closing tickets. You’ll thrive if you’re proactive, technically curious, and energized by solving real problems across APIs, messaging workflows, and SaaS tools.

With 2–4 years of hands-on support experience, you’ll navigate Zendesk and collaborate with product and engineering to improve the customer experience and automate workflows using AI-powered tooling.

Formación

• 2–4 years in customer support or technical support roles (SaaS startup preferred).
• Background in telecom/CPaaS (10DLC, A2P, carrier operations) preferred.
• Comfort diagnosing API, integration, and workflow issues.
• Curiosity about AI, automation, and support tooling; experience with automated workflows is a plus.
• Proactive, service-oriented, communicative mindset.

Responsabilidades

• Provide thoughtful, outcome-focused support prioritizing customer success.
• Troubleshoot Zendesk, APIs, integrations, and messaging workflows.
• Support customers using telecom/CPaaS tools (10DLC, A2P, carrier processes).
• Collaborate with product and engineering to surface trends and escalate issues.
• Help build automated support workflows using AI and internal tooling.
• Maintain clear, proactive communication with customers and teams.

Conocimientos

Zendesk

API troubleshooting

Automation tooling

Customer empathy

Communication skills

Herramientas

Zendesk

API testing tools

Descripción del empleo

Nodi is seeking a support professional who genuinely loves helping customers succeed, not just closing tickets. You’ll thrive if you’re proactive, technically curious, and energized by solving real problems across APIs, messaging workflows, and SaaS tools.

With 2–4 years of hands-on support experience, you’ll navigate Zendesk and collaborate with product and engineering to improve the customer experience and automate workflows using AI-powered tooling.