AI-Driven Delivery Lead – Global Service Delivery

Capgemini; Aguascalientes, Chihuahua; On-site; MXN 900,000 - 1,300,000; Full time

Benefits offered by this job

Flexible Schedules

Career development in Spanish & EN

Well-being hub

Job summary

Capgemini Mexico seeks a Delivery Lead / Delivery Manager for AI Enabled Service Delivery (Lead Level). You will lead global teams delivering application support, enhancements, and transformation projects, bridging business stakeholders, onsite teams, and global delivery units to ensure operational excellence and exceptional client outcomes.

You will champion AI-driven service delivery, leverage automation, GenAI, and intelligent workflows to optimize operations, improve productivity, and

Responsibilities

• Lead global delivery teams responsible for business-critical application support, enhancement services, and transformation initiatives.
• Drive operational excellence through KPI, SLA, governance, risk mitigation, and service performance metrics.
• Partner with client stakeholders to align delivery priorities, manage expectations, and ensure successful outcomes.
• Shape and execute AI-enabled service delivery strategies using GenAI, automation, and workflow optimization.
• Drive continuous service improvement through trend analysis, root cause management, and proactive automation opportunities.
• Lead modernization and innovation initiatives that improve efficiency, service quality, and customer satisfaction.

Job description

Capgemini Mexico seeks a Delivery Lead / Delivery Manager for AI Enabled Service Delivery (Lead Level). You will lead global teams delivering application support, enhancements, and transformation projects, bridging business stakeholders, onsite teams, and global delivery units to ensure operational excellence and exceptional client outcomes.

You will champion AI-driven service delivery, leverage automation, GenAI, and intelligent workflows to optimize operations, improve productivity, and