AI-Driven Customer Operations Manager (CS Ops)
TigerConnect
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Descripción de la vacante
TigerConnect is seeking a seasoned Customer Operations professional in Mexico City to optimize our customer success systems, automate health scores, and drive scalable programs. You will collaborate with Product, Marketing, Sales and Revenue Ops to improve retention and growth while reducing manual effort.
Ideal candidates bring 8+ years in CS/Support/Operations, deep Gainsight and Salesforce know-how, and strong analytics.
Formación
- 8+ years in Customer Success, Support, Professional Services, or Customer Operations.
- Advanced Gainsight and Salesforce expertise.
- Strong data analytics and Excel proficiency.
Responsabilidades
- Lead automation development in Gainsight with playbooks and health scores.
- Track CS metrics across the customer lifecycle with dashboards.
- Design scalable CS processes and troubleshoot key CS systems.
- Serve as escalation point for CS systems and triage issues.
- Define KPIs and drive improvements reducing manual effort.
- Collaborate with Revenue Enablement and cross-functional teams.
Conocimientos
Herramientas
Descripción del empleo
TigerConnect is seeking a seasoned Customer Operations professional in Mexico City to optimize our customer success systems, automate health scores, and drive scalable programs. You will collaborate with Product, Marketing, Sales and Revenue Ops to improve retention and growth while reducing manual effort.
Ideal candidates bring 8+ years in CS/Support/Operations, deep Gainsight and Salesforce know-how, and strong analytics.
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