AI & CCaaS Manager — Lead Client Data Transformation

PwC; Monterrey; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

PwC Acceleration Center Mexico is seeking an AI & CCaaS Manager to lead consulting services for a diverse client portfolio across geographies. You will analyze client needs, implement software solutions, and provide training and support to ensure seamless integration and value realization.

As a Manager, you will lead teams, manage client accounts, and mentor junior staff while upholding firm standards. You will shape strategic plans, drive transformation initiatives, and foster an inclusive

Formación

• Bachelor’s degree required.
• 5+ years of experience in related field.
• English oral and written proficiency required.

Responsabilidades

• Lead analysis and implementation of business applications to optimize client operations.
• Manage project planning, budgeting, execution, and completion to meet objectives.
• Guide teams in integration and utilization of software solutions.
• Provide training and support for seamless adoption of applications.
• Develop and execute strategic plans to drive business transformation.
• Collaborate with leadership to maintain quality, timelines, and deliverables.
• Mentor team members to enhance skills and growth.
• Address and resolve conflicts with clients and stakeholders.
• Uphold professional and technical standards per firm guidelines.
• Promote innovative technologies and practices in consulting.

Conocimientos

English fluency

Educación

Bachelor’s degree

Descripción del empleo

PwC Acceleration Center Mexico is seeking an AI & CCaaS Manager to lead consulting services for a diverse client portfolio across geographies. You will analyze client needs, implement software solutions, and provide training and support to ensure seamless integration and value realization.

As a Manager, you will lead teams, manage client accounts, and mentor junior staff while upholding firm standards. You will shape strategic plans, drive transformation initiatives, and foster an inclusive