After-Sales Process Analyst (Hybrid)

GP Strategies Corporation; México; Híbrido; MXN 240.000 - 360.000; A tiempo parcial

Descripción de la vacante

GP Strategies Corporation seeks a Process Analyst to drive after-sales process excellence across our authorized dealer network in Mexico. You will partner with dealership teams to ensure compliance with standards, analyze operational data, and translate insights into actionable improvements to workshop efficiency, customer experience, and service quality.

The role emphasizes collaboration, stakeholder influence, and delivering sustainable actions.

Formación

• Bachelor's degree in Industrial/Mechanical/Automotive Engineering, Business Administration or related field.
• 2+ years of professional experience, preferably in automotive after-sales or dealership environments.
• Experience analyzing operational KPIs and supporting performance improvement initiatives.

Responsabilidades

• Monitor compliance with after-sales processes and standards across dealer network.
• Develop reports, dashboards, and presentations to visualize network performance.
• Identify trends and opportunities for operational improvement and workshop efficiency.
• Collaborate with dealership teams to implement corrective actions and track progress.
• Prepare and communicate findings to stakeholders to influence decisions.

Conocimientos

Analytical thinking

Stakeholder management

Excel / data analysis

Communication

Educación

Engineering / Business degree

Herramientas

Excel

BI tools

Descripción del empleo

GP Strategies Corporation seeks a Process Analyst to drive after-sales process excellence across our authorized dealer network in Mexico. You will partner with dealership teams to ensure compliance with standards, analyze operational data, and translate insights into actionable improvements to workshop efficiency, customer experience, and service quality.

The role emphasizes collaboration, stakeholder influence, and delivering sustainable actions.