AEC Product Consultant

Snatch UP Jobs; Monterrey; Presencial; MXN 279.000 - 446.000; Jornada completa

Descripción de la vacante

Snatch UP Jobs in Monterrey seeks an energetic AEC Product Consultant to support clients using our AI-powered SaaS for architectural layout planning and visualization. You will handle inbound inquiries, collaborate with internal teams, and build strong client relationships while ensuring timely updates.

The role requires excellent English communication, problem-solving skills, and familiarity with AutoCAD. Additional languages are a plus; you will play a key part in transforming space planning

Formación

• Proficiency in AutoCAD (required).
• Experience with global clients.
• Excellent written and verbal communication in English (required).
• Strong problem-solving skills.
• Additional languages a plus.

Responsabilidades

• Manage inbound client communications, providing exceptional customer service.
• Collaborate with internal teams to meet client expectations and provide updates.
• Build strong client relationships and trust.
• Review project information, requesting clarifications or missing details as needed.
• Provide technical assistance and answer client questions via live chat and email.
• Troubleshoot platform issues, reporting technical problems to the relevant teams and keeping clients informed.

Conocimientos

English fluency

Global client experience

Problem-solving

Herramientas

AutoCAD

Descripción del empleo

Work Hours: 4PM - 1AM

A fast-growing technology company in the Architectural Services industry seeks a results-driven AEC Product Consultant. This role focuses on providing exceptional support to clients using our AI-powered SaaS platform for architectural layout planning and visualization.

Responsibilities

• Manage inbound client communications, providing exceptional customer service.
• Collaborate with internal teams to meet client expectations and provide updates.
• Build strong client relationships and trust.
• Review project information, requesting clarifications or missing details as needed.
• Provide technical assistance and answer client questions via live chat and email.
• Troubleshoot platform issues, reporting technical problems to the relevant teams and keeping clients informed.

Qualifications

• Proficiency in AutoCAD (required).
• Experience with global clients.
• Excellent written and verbal communication skills in English (required).
• Strong problem-solving skills.
• Additional languages (e.g., French) a plus.

If you're a self-starter passionate about customer service and interested in revolutionizing space planning.