Customer Success Executive

Uptalent.io; Ciudad de México; Presencial; MXN 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible schedules

Work from anywhere

Highly competitive compensation

Descripción de la vacante

A leading B2B staffing platform is seeking a Customer Success Representative to manage U.S and Canadian accounts. Responsibilities include overseeing client relationships with Australian firms, ensuring contractor satisfaction, and facilitating client onboarding. Ideal candidates will have a bachelor's degree and at least 2 years of experience in customer success. This role offers flexible schedules and competitive compensation.

Formación

• 2+ years of experience in customer success or account management.
• Outstanding written and verbal communication skills.
• Ability to work remotely with necessary tools.
• Analytical, problem-solving abilities, and sales awareness.
• Reliable remote-work setup with good internet connectivity.
• Experience in B2B customer success or account management (2+ years).

Responsabilidades

• Oversee relationships with Australian architectural firms.
• Ensure contractor satisfaction and act as point of contact.
• Facilitate client onboarding and maintain records.
• Facilitate onboarding for new clients and contractors.
• Collect and relay client/contractor feedback to improve services.
• Resolve issues promptly and professionally, balancing all interests.
• Maintain accurate records and share insights with management.

Conocimientos

Customer-Centric Mindset

Communication Skills

Problem-Solving Skills

Sales Acumen

Remote work proficiency

Video conferencing

2+ years experience

Educación

Bachelor’s Degree in Business, Marketing or related field

Descripción del empleo

We are a leading B2B staffing platform, specializing in connecting talented architects and engineers with top-notch Australian architectural and engineering companies. Our platform is designed to empower remote work, allowing professionals from around the world to collaborate with Australian firms seamlessly. As we continue to expand our services and clientele, we are seeking a dedicated Customer Success Representative to manage U.S and Canadian accounts, ensure the satisfaction of our contractors, and drive the growth of our partnerships. Our team is empowered to constantly explore, innovate, and strive to think outside the box, providing personal and team growth.

Responsibilities

As a Customer Success Representative, you will play a pivotal role in fostering strong relationships with our Australian clients while ensuring that our contractors thrive in their roles.

• Account Management: Oversee and nurture relationships with Australian architectural and engineering companies. Understand their needs, challenges, and goals.
• Contractor Satisfaction: Act as a point of contact for our contractors, addressing their concerns, ensuring their happiness, and serving as a bridge between them and the client firms.
• Upselling and Growth: Identify opportunities to expand our services within existing client accounts. Collaborate with the sales team to upsell additional contractor resources.
• Client Onboarding: Facilitate the onboarding process for new clients, ensuring a smooth transition and integration of our contractors into their teams.
• Feedback Collection: Gather feedback from both clients and contractors, and communicate this feedback internally to help improve our platform and services.
• Problem Resolution: Handle any issues or disputes promptly and professionally, finding effective solutions that benefit all parties.
• Reporting: Maintain accurate records of client interactions and share insights with the management team to drive strategic decisions.

Requirements

• Bachelor’s Degree: A bachelor’s degree in business, marketing, or a related field is preferred.
• Customer-Centric Mindset: A genuine passion for delivering exceptional customer service and ensuring client satisfaction.
• Communication Skills: Outstanding written and verbal communication skills, with the ability to build rapport and convey complex ideas effectively.
• Problem-Solving Skills: Strong analytical and problem-solving abilities to address client and contractor concerns.
• Sales Acumen: Basic understanding of sales principles and the ability to identify upselling opportunities.
• Remote Work Proficiency: Must have a reliable laptop, high-speed internet connection, and a comfortable remote work setup.
• Video Conferencing: Comfortable with videoconferencing tools for client and contractor interactions when necessary.
• 2+ Years of Experience: Previous experience in a customer success or account management role, preferably in a B2B environment, with at least 2 years of relevant experience.

Important to have

• Native English
• Great Communication Skills
• Enjoys talking with people
• Comfortable doing videoconference with clients

Motivated Self‑starter

• Motivated Self-starter
• Ability to work unsupervised
• Ability to multi-task
• Shows Initiative, Proactive

Benefits

• Work for the most exciting companies in the world.
• Flexible schedules.
• Work from anywhere.
• Highly competitive compensation.