Administrative Assistant, Cancun CUN

American Airlines Inc.; Cancún; On-site; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

Employee discounts

Job summary

American Airlines in Cancún is seeking an Administrative Assistant to provide comprehensive administrative and operational support to airport leadership and teams. This role ensures smooth office operations and effective communication with internal and external stakeholders.

You will manage calendars, meetings, reports, travel logistics, and vendor coordination while maintaining high organizational standards.

Qualifications

• High school diploma or equivalent.
• Previous administrative support experience.
• Fluency in written and spoken English and Spanish.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational, customer service, and problem-solving skills.
• Ability to work independently with minimal supervision.
• Must possess legal authorization to live and work in Mexico without company sponsorship.
• Must have a valid U.S. tourist visa.

Responsibilities

• Provide administrative support to leaders and team members, including managing daily office activities and priorities.
• Answer and direct incoming phone calls and correspondence.
• Coordinate calendars, schedule meetings, and prepare meeting materials and notes.
• Develop and maintain reports, presentations, and other business documents.
• Manage office supply inventory and coordinate vendor relationships.
• Submit, track, and reconcile expense reports.
• Welcome and support visitors, vendors, and business partners.
• Process and code invoices through the Coupa system.
• Maintain attendance and workforce records within the ITAS system.
• Partner with internal departments on team member administrative matters.
• Prepare weekly, monthly, quarterly, and annual business reports.
• Coordinate travel arrangements, hotel accommodations, and meeting logistics.
• Organize team meetings, town halls, and special events.
• Serve as a liaison for internal and external customers, vendors, and stakeholders.
• Support special projects and perform additional duties as assigned.

Skills

Administrative excellence

Time management

Multitasking

Attention to detail

Customer service

Relationship management

Professional communication

Vendor coordination

Education

High school diploma

Tools

Microsoft Office

Job description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Administrative Assistant provides comprehensive administrative and operational support to airport leadership and team members. This role serves as a key point of contact for internal and external stakeholders while ensuring efficient office operations and administrative processes.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Provide administrative support to leaders and team members, including managing daily office activities and priorities.
• Answer and direct incoming phone calls and correspondence.
• Coordinate calendars, schedule meetings, and prepare meeting materials and notes.
• Develop and maintain reports, presentations, and other business documents.
• Manage office supply inventory and coordinate vendor relationships.
• Submit, track, and reconcile expense reports.
• Welcome and support visitors, vendors, and business partners.
• Process and code invoices through the Coupa system.
• Maintain attendance and workforce records within the ITAS system.
• Partner with internal departments on team member administrative matters.
• Prepare weekly, monthly, quarterly, and annual business reports.
• Coordinate travel arrangements, hotel accommodations, and meeting logistics.
• Organize team meetings, town halls, and special events.
• Serve as a liaison for internal and external customers, vendors, and stakeholders.
• Support special projects and perform additional duties as assigned.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High school diploma or equivalent.
• Previous administrative support experience.
• Fluency in written and spoken English and Spanish.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational, customer service, and problem‑solving skills.
• Ability to work independently with minimal supervision.
• Must possess legal authorization to live and work in Mexico without company sponsorship.
• Must have a valid U.S. tourist visa.

Preferred Qualifications- Education & Prior Job Experience

• Experience supporting leadership in an airline, airport, or corporate environment.
• Experience with invoice processing and expense management systems.
• Experience preparing business reports, presentations, and meeting materials.

Skills, Licenses & Certifications

• Administrative and organizational excellence
• Time management and multitasking
• Attention to detail
• Customer service orientation
• Relationship management
• Professional communication
• Microsoft Office proficiency
• Vendor coordination and support

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY

American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.