Accountant II, Accounting

Gates Corporation; Santa Catarina Otzolotepec; On-site; MXN 240,000 - 420,000; Full time

Job summary

Gates Corporation is seeking a Customer Service Account Representative in our North America-focused team. You will serve as the primary contact for key accounts, handling pricing, scheduling and shipping inquiries while expanding your skills in data analysis and relationship management.

The role emphasizes accuracy in financial records and collaboration with cross-functional teams to ensure high-quality service delivery for customers across channels.

Qualifications

• 2-4 years of experience.
• Typically requires a college or university degree or the equivalent work experience that provides exposure to fundamental theories, principles and concepts

Responsibilities

• Serves as the primary contact for key accounts, handling inquiries related to pricing, scheduling, and shipping.
• Delivers first-level escalation support to resolve complex issues for customers.
• Maintains customer records and ensures financial transactions are accurately recorded and reported.

Skills

Customer service

Data analysis

Account management

CRM software

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

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Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.

Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer expectations.

Let's simplify it, think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?

Position Summary

As an innovation leader, we look for ambitious, forward thinking, open-minded and well-rounded individuals to join our global team. Located in our Sante Fe office, you will be Customer Service Account Representative.

As a Customer Service Account Representative, you will play a key role in delivering superior service experience to clients across North America while expanding your expertise in customer relationship management, data analysis, and our broad product portfolio. In this strategic and customer-focused department, you will serve as the primary point of contact for key accounts, managing inquiries related to pricing, scheduling, and shipping, and providing first-level escalation support to resolve complex issues.

Essential Duties and Responsibilities

• Maintains financial records and ensures that financial transactions are properly recorded.
• Ensures the accuracy of entries to ledger accounts and reconciles subsidiary ledger accounts to the general ledger.
• Prepares balance sheets, profit and loss statements and other financial reports.
• Analyzes current costs, revenues, financial commitments, and obligations incurred to predict future revenues and expenses.
• Understands key business drivers; uses this understanding to accomplish own work
• Solves standard problems by analyzing possible solutions using experience, judgment and precedents
• Impacts quality of own work and the work of others on the team; works within guidelines and policies
• Explains information to others in straight forward situations

Keys to Success

• Requires conceptual and practical expertise in own area and general knowledge of related areas.
• Requires expanded conceptual knowledge in own area of expertise while developing additional skill sets

Supervisory Responsibilities

• None
• No supervisory responsibilities but may provide guidance to new associates

Requirements and Preferred Skills

• 2-4 years of experience
• Typically requires a college or university degree or the equivalent work experience that provides exposure to fundamental theories, principles and concepts

WHY GATES?

Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow.

WORK ENVIRONMENT

Gates is an Equal Opportunity and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.