Accountant II, Accounting

Gates Corporation; Estado de México; On-site; MXN 710,000 - 971,000; Full time

Job summary

Gates Corporation is seeking a Customer Service Account Representative to join our North American team in our Sante Fe office. You will be the primary contact for key accounts, handling pricing, scheduling, and shipping inquiries, with responsibility for escalation support and data analysis to improve service levels.

The role focuses on delivering superior service experiences across North America, leveraging our broad product portfolio and CRM tools.

Qualifications

• 2-4 years of experience in customer service or related roles.
• Degree or equivalent work experience providing exposure to foundational theories and concepts.

Responsibilities

• Serve as primary contact for key accounts; manage pricing, scheduling, and shipping inquiries.
• Provide first-level escalation support to resolve complex issues.
• Maintain financial records and ensure accurate ledger entries and reports.
• Prepare balance sheets, P&L statements, and other financial reports.
• Analyze costs and revenues to predict future financial performance.
• Explain information clearly in straightforward situations.

Skills

Data analysis

Customer service

CRM

Education

College degree or equivalent

Job description

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Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.

Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer expectations.

Let's simplify it, think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?

Position Summary

As an innovation leader, we look for ambitious, forward thinking, open-minded and well-rounded individuals to join our global team. Located in our Sante Fe office, you will be Customer Service Account Representative.

As a Customer Service Account Representative, you will play a key role in delivering superior service experience to clients across North America while expanding your expertise in customer relationship management, data analysis, and our broad product portfolio. In this strategic and customer-focused department, you will serve as the primary point of contact for key accounts, managing inquiries related to pricing, scheduling, and shipping, and providing first-level escalation support to resolve complex issues.

Essential Duties and Responsibilities

• Maintains financial records and ensures that financial transactions are properly recorded.
• Ensures the accuracy of entries to ledger accounts and reconciles subsidiary ledger accounts to the general ledger.
• Prepares balance sheets, profit and loss statements and other financial reports.
• Analyzes current costs, revenues, financial commitments, and obligations incurred to predict future revenues and expenses.
• Understands key business drivers; uses this understanding to accomplish own work
• Solves standard problems by analyzing possible solutions using experience, judgment and precedents
• Impacts quality of own work and the work of others on the team; works within guidelines and policies
• Explains information to others in straight forward situations

Keys to Success

• Requires conceptual and practical expertise in own area and general knowledge of related areas.
• Requires expanded conceptual knowledge in own area of expertise while developing additional skill sets

Supervisory Responsibilities

• None
• No supervisory responsibilities but may provide guidance to new associates

Requirements and Preferred Skills

• 2-4 years of experience
• Typically requires a college or university degree or the equivalent work experience that provides exposure to fundamental theories, principles and concepts

WHY GATES?

Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow.

WORK ENVIRONMENT

Gates is an Equal Opportunity and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law.