Account Manager

NextGen Ventures; Monterrey; Presencial; MXN 450.000 - 650.000; Jornada completa

Descripción de la vacante

Trivelta, a platform powering iGaming partnerships, seeks an Account Manager based in Monterrey to own and grow relationships with existing partners after deal closure. This role focuses on retention, expansion, and long-term client success.

You will serve as the main commercial contact, ensuring partners derive value from the platform, coordinating with product, tech, and operations, and identifying upsell opportunities over time. Travel may be requested.

Formación

• 2+ years in Account Management or similar roles (2–4+ years preferred).
• Experience with B2B SaaS or tech platforms.
• EU work authorization required — no visa sponsorship.

Responsabilidades

• Own day-to-day relationship with existing iGaming partner accounts.
• Serve as primary commercial contact post-signature for assigned clients.
• Ensure smooth onboarding and long-term account success.
• Understand client goals and align platform features accordingly with Product/Tech/Operations teams.
• Identify upsell, cross-sell and expansion opportunities over time.
• Track account health, renewals, and contract milestones.
• Support renewals and commercial renegotiations when needed.
• Prepare account reviews and performance updates for leadership.
• Represent Trivelta in client meetings and industry events.

Conocimientos

Account Management

Client Relationship

SaaS

Communication

Travel

Herramientas

CRM software

Descripción del empleo

At Trivelta, we build the technology that powers modern iGaming experiences. We partner with online sports betting and casino operators to launch fully customized, legally compliant platforms that drive engagement, retention, and revenue. Our proprietary sportsbook and casino engine enables real social interactions, predictive gameplay, and casino entertainment in one unified experience.

The Role

We are looking for an Account Manager to own and grow relationships with existing iGaming partners after deal closure. This role is not sales-hunter focused: it’s about retention, expansion, and long-term success of our clients.

You will act as the main commercial point of contact for assigned accounts, ensuring partners get value from the platform, coordinating with internal teams, and identifying upsell or expansion opportunities over time.

The role reports to the Chief Commercial Officer and works closely with Sales, Product, and Tech.

What you will do

• Own the day-to-day relationship with existing iGaming operator partners
• Act as the primary commercial contact post-signature
• Ensure smooth onboarding and long-term account success
• Understand each client’s business goals and align Trivelta’s platform accordingly
• Coordinate with Product, Tech, and Operations teams to address client needs
• Proactively identify upsell, cross-sell, and expansion opportunities
• Track account health, renewals, and contract milestones
• Support renewals and commercial renegotiations when needed
• Prepare account reviews, reports, and performance updates
• Represent Trivelta in client meetings and selected industry events

Requirements

• Based in Monterrey
• Any additional European language is a strong plus (Spanish, Italian, French,…)
• 2–4+ years of experience as an Account Manager, Client Partner, or Customer Success Manager
• Experience working with B2B clients (SaaS, platforms, or tech preferred)
• Comfortable managing multiple accounts simultaneously
• Strong communication and stakeholder management skills
• Organized, proactive, and detail-oriented
• Willingness to travel occasionally for client meetings and events
• EU work authorization required — no visa sponsorship

What we’re looking for

• Relationship-driven mindset (farmer, not hunter)
• Strong sense of ownership and accountability
• Commercial awareness (able to spot growth opportunities)
• Calm and professional under pressure
• Able to balance client needs with internal priorities
• Comfortable working in a fast-moving, scale-up environment

Compensation

• Clear progression opportunities as the commercial team scales