postes à Koweït
Customer Service Representative - Branches
Al Ahli Bank of Kuwait
Senior Financial Analyst – Corporate Finance
Alert International
Global Compliance & Reporting - Assistant Manager - Kuwait (FY26)
EY
Découvrez plus d’offres que n’importe où ailleurs. Trouvez plus de postes maintenantSocial Studies/Humanities Teacher
American Baccalaureate School
Entrez en contact avec des chasseurs de têtes pour postuler à des offres similairesSales Manager
Millennium Hotel & Convention Centre Kuwait
Global Compliance & Reporting - Assistant Manager - Kuwait (FY26)
Ernst & Young Advisory Services Sdn Bhd
Project Manager - Building / Infrastructure
Combined Group Contracting Company (K.S.C.C)
Customer Service Representative - Branches
Résumé du poste
A leading banking institution in Kuwait is seeking a dedicated customer service representative to provide high-quality banking services to customers. The role involves responding to customer enquiries, processing cash transactions, and maintaining customer records. Ideal candidates will have a Diploma in Business Administration and strong interpersonal skills. This position offers opportunities for growth and development within a well-established banking environment.
Qualifications
- Experience gained as part of the ABK training programme.
- Experience of operational processes and procedures.
- Handling customer issues and providing customer service.
Responsabilités
- Respond to customer enquiries and provide customer service and support.
- Identify sales opportunities and pass these to the correct branch colleague.
- Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks.
- Perform end of day reconciliations accurately and on time.
- Create, update and maintain relevant customer records ensuring that data is recorded appropriately.
Connaissances
Formation
Reports To: Branch Manager
Job Purpose: Deliver high quality service to customers through providing banking services
Generic Accountabilities are not specified for this role.
- Customer enquiries: Respond to customer enquiries and provide customer service and support
- Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague
- Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks
- Reconciliations: Perform end of day reconciliations accurately and on time
- Customer accounts: Receive returned cheques, new ATM cards etc. make required entries and advise customers
- Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed
- Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately
- Other: Perform any addition duties that assigned by Manager
- High quality customer service
- Requests/applications accurately processed
- Returned cheques, new ATM cards etc. handled without delay
- Money transfers accurately processed
- Successful identification of sales opportunities and transfer to a colleague
- Accurate records of transactions etc.
- Compliance with operational procedures and instructions, risk policies
Diploma Degree or Equivalent Certification/Experience in Business Administration and Management
- Experience gained as part of the ABK training programme
- Experience of operational processes and procedures
- Handling customer issues and providing customer service
- Knowledge of products & services
- Understanding of customer needs
- High customer service level
- Strong communication and interpersonal skills
Internal Stakeholders: RLU, Cards Services, SQ and most RBD Departments
External Stakeholders: ABK Customers
JD Code
RBD 6.5
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.