Customer Service Representative - Branches

Al Ahli Bank of Kuwait; Kuwait; On-site; KWD 3,000 - 15,000; Full time

Job summary

A leading banking institution in Kuwait is seeking a dedicated customer service representative to provide high-quality banking services to customers. The role involves responding to customer enquiries, processing cash transactions, and maintaining customer records. Ideal candidates will have a Diploma in Business Administration and strong interpersonal skills. This position offers opportunities for growth and development within a well-established banking environment.

Qualifications

• Experience gained as part of the ABK training programme.
• Experience of operational processes and procedures.
• Handling customer issues and providing customer service.

Responsibilities

• Respond to customer enquiries and provide customer service and support.
• Identify sales opportunities and pass these to the correct branch colleague.
• Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks.
• Perform end of day reconciliations accurately and on time.
• Create, update and maintain relevant customer records ensuring that data is recorded appropriately.

Skills

Knowledge of products & services

Understanding of customer needs

High customer service level

Strong communication and interpersonal skills

Education

Diploma Degree or Equivalent Certification in Business Administration and Management

Job description

Overview

Reports To: Branch Manager

Job Purpose: Deliver high quality service to customers through providing banking services

Generic Accountabilities are not specified for this role.

Responsibilities

1. Customer enquiries: Respond to customer enquiries and provide customer service and support
2. Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague
3. Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks
4. Reconciliations: Perform end of day reconciliations accurately and on time
5. Customer accounts: Receive returned cheques, new ATM cards etc. make required entries and advise customers
6. Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed
7. Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately
8. Other: Perform any addition duties that assigned by Manager

Job Success Factors

• High quality customer service
• Requests/applications accurately processed
• Returned cheques, new ATM cards etc. handled without delay
• Money transfers accurately processed
• Successful identification of sales opportunities and transfer to a colleague
• Accurate records of transactions etc.
• Compliance with operational procedures and instructions, risk policies

Education

Diploma Degree or Equivalent Certification/Experience in Business Administration and Management

Experience

• Experience gained as part of the ABK training programme
• Experience of operational processes and procedures
• Handling customer issues and providing customer service

Skills

• Knowledge of products & services
• Understanding of customer needs
• High customer service level
• Strong communication and interpersonal skills

Work Contact

Internal Stakeholders: RLU, Cards Services, SQ and most RBD Departments

External Stakeholders: ABK Customers

Interview Questions

JD Code

RBD 6.5