VTC Technician I - Secret Clearance

V2X Inc; Kuwait City; On-site; KWD 12,000 - 18,000; Full time

Benefits offered by this job

Company-paid housing

Transportation

Completion bonus

Tuition reimbursement

Job summary

V2X Inc. is seeking a VTC Technician in Kuwait City to manage conferences and operate VTC equipment across secure and non-secure networks. The role supports end-to-end connectivity and requires hands-on troubleshooting for high-availability AV systems.

The candidate will work in a dynamic environment with rotating shifts, ensuring equipment reliability and customer satisfaction while complying with host-country requirements and company policies.

Qualifications

• High School diploma required.
• 5+ years in Video Teleconferencing or AV productions.
• Ability to work rotating 24/7 shift.
• Customer service experience with a company.

Responsibilities

• Coordinates with customers to ensure equipment is operational.
• Sets up and operates VTC equipment.
• Establishes end-to-end secure and non-secure connectivity for conferences.
• Configures cables for AV and communications links.
• Adjusts sound and lighting for optimal performance.
• Troubleshoots VTC and connectivity issues with Service Desk for restoration.
• Performs weekly maintenance on VTC equipment.
• Manages the VTC Bridge to support circuits.
• Performs other duties as assigned.

Skills

Video Teleconferencing

Customer service

Microsoft Office

Email clients

Crestron systems

Education

High School diploma

Tools

Crestron

Codecs

Job description

Overview

Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.

The VTC Technician conducts VTC conferences, operates VTC equipment such as VTC conferencing equipment, consoles, Digital Video Recorders (DVD), cameras, microphones, desktop and laptop computers supporting VTC events. The VTC Technician reports to the Site Manager as required. Program: OMDAC-SWACA.

• This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!

You must satisfy all host country requirements to legally work in the host country to include but not limited to the ability to obtain and maintain a host nation visa and host nation driver’s license in order to be qualified for this position.

Responsibilities

• Coordinates with customers to endure equipment is operational.
• Sets-up and operates VTC equipment.
• Establishes end-to-end secure and non-secure connectivity to support conferences.
• Establishes proper cable connection and routing to various Audio/Video and communication links.
• Adjusts sound and light levels for optimum performance of equipment and comfort of customers.
• Troubleshoots VTC and connectivity problems with local and distant end technical control facilities and Service Desk to restore communication and resolve poor reception/transmission issues.
• Troubleshoot equipment; configures, modems and data timing and transfer rates.
• Resolves connectivity problems with technical personnel.
• Performs weekly maintenance on all associated VTC equipment.
• Operates, administers, and maintains the VTC Bridge. Required to manipulate the bridge to provide technical support for all VTC circuits attached.
• Performs other duties and assignments assigned.

Qualifications

• Security Clearance:
  • Requires an active Secret Clearance
• Education/Certifications:
  • High School diploma or GED required.
• Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree for three years general experience.
  • Requires a minimum of 5 years’ experience in Video Teleconferencing or Audio Video Productions.
  • Must be able to work rotating shift schedules which provide 24-hour day, 7-day week coverage.
  • Experience with a customer service-oriented company.
• Skills & Technology Used:
  • Proficiency in using a computer - desktop or laptop.
  • Proficiency in using Microsoft productivity software.
  • Proficiency in using Email client software.
  • Proficiency in operating & troubleshooting Codecs & Crestrons

Working Environment

• The work environment will be 95% indoors and 5% outdoors.
• The outdoor work environment may exceed temperatures 100 degrees F. Candidate must be able to physically withstand extreme heat.

Physical Activities

• Must be capable of lifting, pushing, and pulling items weighing up to 50 lbs.
• Must be capable of wearing Perssonal Protective Equipment (helmet and plated vest). which can weigh 25 to 40 lbs, for extended periods of time.

At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.