Global VTC Technician I - Housing + Transportation Covered

V2X, Inc.; Kuwait City; On-site; KWD 11,000 - 17,000; Full time

Benefits offered by this job

Company-paid housing

Company-paid transportation

Completion bonus

Tuition reimbursement

Job summary

V2X, Inc. is seeking a VTC Technician to support global programs by conducting VTC conferences and operating VTC equipment, consoles, and recording devices. You will maintain secure/non-secure connectivity and troubleshoot issues to ensure seamless conference experiences.

The role requires a High School diploma or GED, a Secret security clearance, and the ability to work rotating shifts. Housing and transportation are provided, along with a completion bonus and tuition reimbursement.

Qualifications

• Requires an active Secret Clearance.
• High School diploma or GED required.
• One year of related academic study above high school level may substitute for one year of experience up to a maximum of a 4-year bachelor's degree for three years general experience.
• Requires a minimum of 5 years’ experience in Video Teleconferencing or Audio Video Productions.
• Must be able to work rotating shift schedules which provide 24-hour day, 7-day week coverage.
• Experience with a customer service-oriented company.

Responsibilities

• Coordinates with customers to ensure equipment is operational.
• Sets-up and operates VTC equipment.
• Establishes end-to-end secure and non-secure connectivity to support conferences.
• Establishes proper cable connection and routing to various Audio/Video and communication links.
• Adjusts sound and light levels for optimum performance of equipment and comfort of customers.
• Troubleshoots VTC and connectivity problems with local and distant end technical control facilities and Service Desk to restore communication and resolve poor reception/transmission issues.
• Troubleshoot equipment; configures, modems and data timing and transfer rates.
• Resolves connectivity problems with technical personnel.
• Performs weekly maintenance on all associated VTC equipment.
• Operates, administers, and maintains the VTC Bridge. Required to manipulate the bridge to provide technical support for all VTC circuits attached.
• Performs other duties and assignments assigned.

Skills

Customer service

Technical troubleshooting

Equipment setup

Shift work

Education

High School diploma or GED

Tools

Crestrons

Codecs

VTC equipment

Microsoft Office

Job description

V2X, Inc. is seeking a VTC Technician to support global programs by conducting VTC conferences and operating VTC equipment, consoles, and recording devices. You will maintain secure/non-secure connectivity and troubleshoot issues to ensure seamless conference experiences.

The role requires a High School diploma or GED, a Secret security clearance, and the ability to work rotating shifts. Housing and transportation are provided, along with a completion bonus and tuition reimbursement.