VIP Guest Experience & Relations Manager

IHG Hotels & Resorts; Kuwait City; On-site; KWD 13,000 - 20,000; Full time

Job summary

IHG Hotels & Resorts Kuwait is seeking an experienced Guest Relations professional to lead Priority Club and VIP guest services at our Kuwait City property. You will oversee guest recognition, room allocations, VIP amenities, and cross‑department coordination to maximize guest satisfaction.

Responsibilities include supervising staff, maintaining guest history, organizing VIP events, and ensuring adherence to InterContinental standards and security of guest information.

Qualifications

• Experience in guest relations management, with focus on Priority Club/VIP programs.
• Strong communication and interpersonal skills, with ability to coordinate across departments.

Responsibilities

• Monitor guest relations personnel to ensure Priority Club members receive benefits and VIPs receive recognition and service.
• Inspect VIP rooms prior to arrival.
• Oversee maintenance of efficient repeat guest history system.
• Promote inter-hotel sales and in-house facilities.
• Solicit Priority Club applications.
• Monitor guest relations’ personnel to maximize guest satisfaction.
• Attend to special requests by guests.
• Develop guest telephone contact systems.
• Compile, analyze and control guest relations costs.
• Schedule VIP events and cocktail parties to improve service delivery.
• Review arrival lists for all arrivals and VIPs for room allocations and requests.
• Organize meetings for Guest Relations staff to ensure smooth operations.
• Supervise the Guest Relations Team following InterContinental guidelines and SOPs.
• Ensure staff have high product knowledge of hotel and local area.
• Inform other departments about arrivals, requests and VIP amenities; review VIP amenities based on guest feedback.
• Monitor enrolment and handling of Priority Club Membership.
• Maintain sales attitude and awareness of sales opportunities to maximize rooms revenue.

Skills

VIP guest service

Team leadership

Job description

IHG Hotels & Resorts Kuwait is seeking an experienced Guest Relations professional to lead Priority Club and VIP guest services at our Kuwait City property. You will oversee guest recognition, room allocations, VIP amenities, and cross‑department coordination to maximize guest satisfaction.

Responsibilities include supervising staff, maintaining guest history, organizing VIP events, and ensuring adherence to InterContinental standards and security of guest information.