Technical Program Manager; Cards

Maseera; Kuwait City; On-site; KWD 24,000 - 42,000; Full time

Job summary

Global Cards & Payments Firm is seeking a Technical Program Manager - Cards and Payments for an onsite role in Kuwait, with travel to customer locations as required. The role emphasizes end-to-end delivery ownership, coordination across product, technology, and operations, and a focus on customer outcomes.

You will translate business needs into actionable delivery plans, manage risks, and drive improvements in delivery practices.

Qualifications

• Experience in payments, cards, or fintech environments.
• Ability to translate business needs into delivery requirements and acceptance criteria.
• Familiarity with project and delivery tools for planning, risk, and reporting.

Responsibilities

• Lead end-to-end coordination of small to mid-sized payment-product and technology-delivery initiatives with clear scope, milestones, dependencies, risks, and decisions.
• Translate customer needs into structured delivery requirements, process maps, actions, and acceptance criteria.
• Coordinate customer stakeholders and internal teams to deliver integrated solutions addressing customer needs.
• Investigate and resolve complex product, implementation, and operational inquiries; own closure.
• Monitor project performance, highlight delivery risks early, and propose practical recovery actions.
• Strengthen customer relationships with reliable follow-through and transparent status reporting.
• Improve delivery quality by documenting repeatable processes and capturing lessons learned.

Skills

Payments domain experience

Project coordination

Stakeholder management

Requirements translation

Delivery planning

Risk management

Process documentation

Problem solving

Clear communication

Cross-functional collaboration

Job description

Position: Technical Program Manager (Cards and Payments) Job Title: Technical Program Manager - Cards and Payments Client: Global Cards & Payments Firm Employment type: Initial 12-month contract with strong potential for extension Location: Onsite in Kuwait with travel to customer locations as required. Experience level: 5-7 years Preferred: Candidates who currently reside in Kuwait and can regularly work from customer and client office locations in Kuwait.

Our client, a Global Cards & Payments firm , is engaged with a leading bank in Kuwait and is seeking to onboard a Technical Program Manager - Cards and Payments who will serve as a trusted technology-delivery partner for financial institutions and other payments participants in Kuwait.

The role requires to coordinate with customer-facing product and technology initiatives, translate business needs into actionable delivery requirements, and bring together customer, product, technology, and operational stakeholders to achieve reliable outcomes. This role offers end-to-end ownership of small to mid-sized initiatives, exposure to multiple areas of the payments ecosystem, and the opportunity to build deeper expertise in customer technology management and payment-product delivery.

Key Responsibilities

• Leadthe end-to-end coordination of small to mid-sized payment-product and technology-delivery initiatives, maintaining clear scope, milestones, dependencies, risks, and decision points.
• Translate customer business and technical needs into structured delivery requirements, process maps, implementation actions, and acceptance criteria.
• Coordinate customer stakeholders and internal product, technology, operations, implementation, and support teams to deliver integrated solutions that address agreed customer needs.
• Investigate and resolve complex product, implementation, and operational enquiries by applying structured problem-solving, engaging the appropriate specialists, and maintaining ownership through closure.
• Monitor and communicate project performance against agreed success measures, highlighting delivery risks early and presenting practical recovery actions where required.
• Strengthen customer relationships through reliable follow-through, clear communication, candid status reporting, and a consistent focus on customer outcomes.
• Improve delivery quality by documenting repeatable processes, capturing implementation lessons, supporting knowledge transfer, and recommending proportionate improvements to customer-delivery practices.

Knowledge and Experience

• Experience supporting technology, implementation, customer delivery, or product-delivery initiatives within payments, cards, banking, financial services, fintech, or another regulated technology environment.
• Working knowledge of the payments lifecycle, including areas such as card issuing, acquiring, transaction processing, digital payments, payment-product implementation, or customer onboarding.
• Experience managing small to mid-sized projects or coordinating clearly defined work streams within larger programmes.
• Ability to translate customer needs into structured requirements, process flows, delivery plans, issue statements, and measurable acceptance criteria.
• Familiarity with market-standard project and delivery tools for planning, issue and risk management, documentation, reporting, and collaborative working.
• Confidence working with business and technical stakeholders and communicating complex topics in clear, decision-oriented language.
• Strong analytical and structured problem-solving capability, including the ability to interpret delivery data and identify emerging risks or performance gaps.
• Ability to establish trusted working relationships across customer and internal teams without relying on formal authority.
• A customer-value mindset, with the judgement to balance responsiveness, delivery quality, information security, and operational practicality.
• Comfortable