Technical Program Manager (Cards and Payments)

Coefficient Alliances & Ventures (Coefftalent); Kuwait City; On-site; KWD 20,000 - 33,000; Full time

Job summary

Coefficient Alliances & Ventures (Coefftalent) seeks a Technical Program Manager - Cards and Payments to lead small-to-mid sized payment initiatives in Kuwait. Onsite role with travel to customer locations as required, initial 12-month contract with extension potential.

You will coordinate business and tech stakeholders, translate needs into delivery plans, and drive end-to-end execution to satisfy customer outcomes.

Qualifications

• Experience in technology or payment-product delivery in financial services or fintech.
• Able to translate needs into structured requirements and acceptance criteria.
• Familiar with project delivery tools for planning, risk, and reporting.

Responsibilities

• Lead end-to-end coordination of small to mid-sized payment initiatives with clear scope and milestones.
• Translate customer needs into structured delivery requirements and acceptance criteria.
• Coordinate stakeholders across product, technology, operations and support teams.
• Investigate and resolve complex product, implementation and operational inquiries.
• Monitor project performance and provide practical recovery actions when needed.
• Strengthen customer relationships through clear status reporting and follow-through.
• Document repeatable delivery processes and capture lessons for improvement.

Skills

Payments domain knowledge

Stakeholder management

Requirements gathering

Project coordination

Cross-functional collaboration

Arabic language

Education

Bachelor’s degree in IT/CS/Engineering/related

PMP/PRINCE2/Agile/ITIL certification (preferred)

Job description

• Job Title: Technical Program Manager - Cards and Payments
• Client: Global Cards & Payments Firm
• Employment type: Initial 12-month contract with strong potential for extension
• Location: Onsite in Kuwait with travel to customer locations as required.
• Experience level: 5-7 years

*Preferred: Candidates who currently reside in Kuwait and can regularly work from customer and client office locations in Kuwait.

Role Overview:

Our client, a Global Cards & Payments firm, is engaged with a leading bank in Kuwait and is seeking to onboard a Technical Program Manager - Cards and Paymentswho will serve as a trusted technology-delivery partner for financial institutions and other payments participants in Kuwait.

The role requires to coordinate with customer-facing product and technology initiatives, translate business needs into actionable delivery requirements, and bring together customer, product, technology, and operational stakeholders to achieve reliable outcomes. This role offers end-to-end ownership of small to mid-sized initiatives, exposure to multiple areas of the payments ecosystem, and the opportunity to build deeper expertise in customer technology management and payment-product delivery.

Key Responsibilities:

• Leadthe end-to-end coordination of small to mid-sized payment-product and technology-delivery initiatives, maintaining clear scope, milestones, dependencies, risks, and decision points.
• Translatecustomer business and technical needs into structured delivery requirements, process maps, implementation actions, and acceptance criteria.
• Coordinatecustomer stakeholders and internal product, technology, operations, implementation, and support teams to deliver integrated solutions that address agreed customer needs.
• Investigate and resolvecomplex product, implementation, and operational enquiries by applying structured problem-solving, engaging the appropriate specialists, and maintaining ownership through closure.
• Monitor and communicateproject performance against agreed success measures, highlighting delivery risks early and presenting practical recovery actions where required.
• Strengthencustomer relationships through reliable follow-through, clear communication, candid status reporting, and a consistent focus on customeroutcomes.
• Improve delivery quality by documenting repeatable processes, capturing implementation lessons, supporting knowledge transfer, and recommending proportionate improvements to customer-delivery practices.

Knowledge and Experience

• Experience supporting technology, implementation, customer delivery, or product-delivery initiatives within payments, cards, banking, financial services, fintech, or another regulated technology environment.
• Working knowledge of the payments lifecycle, including areas such as card issuing, acquiring, transaction processing, digital payments, payment-product implementation, or customer onboarding.
• Experience managing small to mid-sized projects or coordinating clearly defined workstreams within larger programmes.
• Ability to translate customer needs into structured requirements, process flows, delivery plans, issue statements, and measurable acceptance criteria.
• Familiarity with market-standard project and delivery tools for planning, issue and risk management, documentation, reporting, and collaborative working.
• Confidence working with business and technical stakeholders and communicating complextopics in clear, decision-oriented language.
• Strong analytical and structured problem-solving capability, including the ability to interpret delivery data and identify emergingrisks or performance gaps.
• Ability to establish trusted working relationships across customer and internal teams without relying on formal authority.
• A customer-value mindset, with the judgement to balance responsiveness, delivery quality, information security, and operational practicality.
• Comfortable taking ownership, making evidence-based recommendations, and progressing agreed actions in a fast-moving environment.
• Collaborative working style that encourages candid communication, shared accountability, knowledge transfer, and respectful challenge.
• Bachelor’s degree in information technology, computer science, engineering, business, finance, or a related discipline is preferred.
• Project-management or service-management certification, such as PMP, PRINCE2, Agile, Scrum, or ITIL, is preferred but not mandatory.
• Professional fluency in Arabic is advantageous for customer engagement in Kuwait.

Mandatory Requirements

• Experience in Customer-facing technology or payment-product delivery
• Experience in Project or workstream coordination
• Experience in Requirements clarification and process mapping, issue,risk, dependency, and action management.
• Experience in Cross-functional stakeholder management and structured analysis and concise delivery reporting.